Recall a bad service experience that you recently had. What led to the service failure? Consider such
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Recall a bad service experience that you recently had. What led to the service failure? Consider such dimensions as tangibles, reliability, responsiveness, assurance, or empathy.
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Operations Management In The Supply Chain Decisions And Cases
ISBN: 9781260571431
8th Edition
Authors: Schroeder, Roger G., Goldstein, Susan Meyer
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