Technology advancements have greatly impacted the sales and marketing departments of hotels. Assume you were the GM

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Technology advancements have greatly impacted the sales and marketing departments of hotels. Assume you were the GM for a very large (over 1,000-room) hotel. What technological advances do you see in the near future that you believe will most affect your hotel? What could you and your DOSM do to prepare your hotel for them?

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Hotel Operations Management

ISBN: 978-0134337623

3rd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller

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