8. Customer service representatives may use which of the following compliance-gaining strategies, in which the representative implies
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8. Customer service representatives may use which of the following compliance-gaining strategies, in which the representative implies that it is immoral not to comply?
a. promises
b. threats
c. pregiving
d. moral appeals
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Related Book For 
Human Communication
ISBN: 9780073406800
4th Edition
Authors: Judy Pearson, Paul Nelson, Scott Titsworth, Lynn Harter
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