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human communication

Questions and Answers of Human Communication

Imagine that a student receives an F in a course. What can he or she do to be resilient?
Give an example of self-defeating behavior engaged in by a business executive or public-office holder. What appear to be the negative consequences to the person’s career stemming from the
Self-employed Tony, whose livelihood depends on using his laptop computer, discovers today that his computer is disabled by viruses. Tony is so overwhelmed with stress that he cannot concentrate, and
Why does a simple act like emptying a wastebasket or cleaning out and washing one’s car reduce stress for so many people?
How can a person who becomes stressed from having to interact with coworkers several hours a day compete in the modern world?
An eighteen-year-old person says to you, “Whatever career I choose, I want it to last at least fifty years.”Which one or two stress management techniques would you recommend to this person that
Why do you think having a salaried job and benefits is less stressful for many workers than being selfemployed or being paid strictly on commission?
What is the reason that so many people who win a fortune in a lottery wind up having more stress than in their previous life? (Some big lottery winners become so depressed they commit suicide.)
Why might attaining the career goals you have established for the next five years or so be stressreducing?
An office manager in an emergency room, who was also the mother of young triplets, said she knew she was emotionally drained and stressed out because of all her responsibilities. She said she knew
Give an example of how the principles and techniques of good work habits and personal productivity could be applied to a job search.
In what ways has your use of information technology made you more productive?
A study described under the topic of boosting your energy provided negative results for the use of caffeinated beverages as energy boosters. Would this study deter you, or an energy-drink consumer
What time-management problems might a person face who works from home or another remote location?
How might a person use old shoe boxes or plastic trays to enhance his or her productivity?
Why do so many people need deadlines imposed on them to get their work accomplished?
How can preparing a personal mission statement help a person become better organized?
Many tidy, well-organized workers never attain much in the way of career success. Which principle of work habits and time management described in this chapter might they be neglecting?
What have you observed to be two of the most important areas for improvement in work habits and time management for students?
How would company management know if its workforce were productive?
What is your strategy for dealing with the biggest change you will have to face during the next twelve months?
What are the reasons that a forty-year-old college president would be regarded as young by so many people, yet a forty-year-old professional athlete would be regarded as old?
How does the widespread use of information and communication technology force most workers to be continuous learners?
What might a person do to increase the probability that work associates will perceive him or her to be intelligent and hard working?
Give an example of where it is true that perception is more important than reality.
If e-learning is so effective, why haven’t most schools of higher education converted completely to distance learning?
What steps can a company take to encourage informal learning among employees?
Provide an example of knowledge that you have acquired without a conscious intention to learn.
Distracted driving causes more vehicular accidents than driving under the influence of alcohol, and the punishments for driving while texting have increased substantially. Why, then, do so many
What is it about experience working on a farm that would help a person learn how to maintain and repair complex manufacturing machines?
Which criteria are you using, or will you use, to know if your career is successful?
Explain which social media site you think is, or would be, the best for you in terms of professional networking.
Assume that you wanted to use your human relations course as a way of building your network, how would you decide which other students to invite into your network?
If you were a reverse mentor, what kind of help do you think you could offer a mentor much older than you chronologically?
What is the most important fact about you that is already in, or should be in, your personal brand?
Which expertise would you like to have that would probably take ten years to develop?
Make up a behavioral interview question that you might be asked, and develop a good answer.
What can you do today to help you develop a contact that could someday lead to a job?
With so much of business-related activities being conducted online or through texting, why leave your home or café to conduct a job search?
During times when there is a shortage of skilled workers, why is it still important to study how to conduct a job campaign?
How might you be able to convert cross-cultural skills into higher income and job status for yourself ?
As mentioned in the chapter, a current approach to cultural diversity is to point to and celebrate differences among employees. Who should decide on which differences to celebrate, such as some
It has been often observed that many automobile sales representatives are biased against women customers.How might this bias (if true) be evident on the sales floor of the dealer?
Several large consumer firms in recent years have hired African Americans into the CEO position, with the companies not mentioning race in announcements about the appointment. To what extent do you
Suppose a company wants to promote cross-cultural understanding. Should the executives then discourage employees from one racial or ethnic group from forming a club or sitting together in the company
In an era of welcoming cultural diversity, does a company have the right to exclude employees with visible body piercings from any type of positions?
Provide an example of cultural insensitivity of any kind that you have seen, read about, or could imagine.
When you meet someone from another culture, what can you do to demonstrate that you respect that person’s culture?
Identify three positive stereotypes about cultural groups that are related to job behavior. (An example would be the observation that Mexican laborers are known for their hard work and dependability.)
In what way might having a high acceptance for power and authority make it difficult for a person to work well on a team that has very little supervision?
Identify several of the characteristics of an effective work group that one of your favorite restaurants possesses.Justify your reasoning the best you can.
Give an example of one or two group norms that a team of firefighters might have.
Assume that Jennifer from the tech support center gets rid of a nasty virus in your tablet computer.What is likely to be an effective statement of praise for her?
What type of recognition on the job would be motivational for you? How do you know?
A small percentage of sales representatives work strictly on commission. What negative impact might this pay arrangement have on customers?
Visualize a cafeteria worker who observes an employee seated at a table who is choking to death. The cafeteria worker runs over and squeezes the employee back to normal breathing (the Heimlich
How can a professional-level worker use smiling as a form of positive reinforcement?
In what way does job enrichment appeal to the pride some people have in their work?
What objection might some employees have to being empowered?
How could diagnosing the motivational wishes and needs of employees save a company a lot of money when launching motivational programs?
In what way does your program of study contribute to your development as a leader?
In what way might being a playground supervisor or a shift supervisor in a fast-food restaurant help a person prepare for a high-level leadership position in the future?
Give an example of a specific action taken by a present or former boss that helped cultivate good relationships with subordinates. Also, identify an action that hurt relationships with subordinates.
How might being close friends with several members of the group you are leading interfere with your ability to lead that group?
In what way is the professor in this course a servant leader in his or her relationship with the students in the class?
Provide an example of how you might use the Pygmalion effect in working with subordinates or with a child you have or might have.
Create a vision for a large company you admire.
Why does being charismatic often make a leader more effective?
If cognitive skills are really important for being an effective leader, what can a future leader do to enhance his or her cognitive skills?
Provide an example of something a leader motivated or inspired you to do that you would not have done without his or her presence.
Suppose you thought the reason that a coworker was a difficult person was because he or she had a true personality disorder. Would you recommend to that person directly that he or she seek mental
Suppose a company has a “no jerks allowed” policy. Who should have the right to decide which people are “jerks”?1
Which negotiating tactic are you the most likely to use the next time you face a situation in which negotiation is possible? Explain the reason for your choice.
How might a person use cognitive restructuring to help deal with the conflict of having received a below-average raise while expecting an above-average raise?
Visualize a person taking the road test part of obtaining a driver’s license. The candidate has done a poor job of parallel parking, and the examiner looks at him or her with a frown and says,
Identify several occupations in which conflict resolution skills are particularly important.
Suppose one member of your work team of five people is passive-aggressive. How might that affect the productivity of the team?
Many male managers who confer with a female worker in their offices leave the door open to avoid any charges of sexual harassment. Are these managers using good judgment, or are they being overly
Imagine that after two weeks on a new job that you want, your boss begins to treat you in a bullying, intimidating manner. What would you say to that boss?
Why are person-to-person meetings often better for resolving conflict than sending written messages back and forth?
Ask a person who has achieved job success what he or she thinks are two important ways of getting along with coworkers and customers. Compare notes with classmates.
Visualize yourself as the manager of a hotel, and two of the guests checking in are celebrating their sixtieth wedding anniversary. How might you and your staff deliver the wow experience to these
Considering that consumers post a lot of crazy comments on social networking sites, why should company management be concerned about these negative posts?
If rudeness is so widespread today, why bother being polite and considerate on the job?
What would be an example of an appropriate compliment you might deliver to a coworker who made a suggestion that saved the company $1 million annually in shipping costs?
Provide an example of a group standard of conduct in any place you have worked. What led you to conclude that the particular behavior was a group standard of conduct?
Suppose a coworker apparently dislikes you. Explain which two techniques described in this chapter you think would be the most effective in building a positive relationship with that person.
Give an example of a Facebook post or tweet a person could write to make a coworker feel important.
How can a worker implement the tactic “engage in favorable interactions with your manager” without appearing to be “kissing up” to the boss?
If team leaders don’t have as much power as a regular manager, why is it still important to build a good relationship with your team leader?
Why are face-to-face meetings still so popular even in high-technology companies?
Give an example from your own life in which multitasking has lowered your performance.
Provide an example from your own life in which multitasking has enhanced your performance.
Many large banks provide customers an opportunity to interact with a bank representative through a videoconferencing device that is as clear as HDTV (high-definition television), the bank
Give three examples of business situations in which telephone conversations still play a key role.
What do you think would be the advantages and disadvantages of having a “no e-mail on Friday” policy at a busy office?
A growing number of workers in entry-level positions are told they have been fired by text messages. What concerns do you have about this approach to dismissing workers?
Why do so many businesspeople object to receiving an e-mail or text message in all caps?
How might understanding the informal communication pathways in your organization help you become a more effective worker?
Suppose you thought that the CEO of your company was moving the company in the wrong direction, and you wanted to tell him or her. Explain which communication channel you would choose to deliver your

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