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human communication

Questions and Answers of Human Communication

How would you rate the persuasive communication skills of the current president of the United States?Have you any suggestions as to how the president could improve?
So what if differences in communication patterns between men and women have been identified? What impact will this information have on your communication with men and women?
Based on your own observations, identify a term or phrase in the workplace that creates semantic problems.
Watch an episode of Shark Tank on television, or reflect back on a few episodes if you do watch the show. What advantage do the in-person appeals for funding on the show offer over sending e-mails or
“Hey” has become a widely used salutation for e-mail messages and, often, social media posts. Give an example of a situation for which you think “Hey” is an inappropriate salutation, and
Assume that a person who is intent on a career in business chooses to have several tattoos. Which type of tattoo is likely to send the most positive message about his or her maturity and seriousness?
Hugging in the workplace is still frequent, but why is it that you are unlikely to be hugged by (a) a sales associate in a retail store, (b) your medical care provider, or(c) the mechanic who repairs
Why is nonverbal communication so important for the effectiveness of a manager or sales representative?
Many people contend they communicate much more formally when on the job and much more informally(including using a more limited vocabulary) when among family members and friends. What do you see as
What could you do to demonstrate to your immediate manager that you are empathetic (have empathy skills)?
Ask an experienced manager or professional how important creative thinking has been in his or her career. Be prepared to report back to class with your findings.
How might having just a couple of creative ideas during your work life have a major impact on the success of your career?
Why is being passionate about the task at hand almost essential for being creative?
Provide an example of how a supervisor or teacher of yours encouraged you to be creative. How effective was this encouragement?
Why does knowledge lead to creativity?
Provide an example of how you have used intuition to your advantage in work or personal life.
How might being a low risk taker limit a person’s chances for attaining a high level of career success?
What would be some of the symptoms or signs of a“flexible thinker”?
From time to time, McDonald’s Corporation has experienced the problem of flat or declining sales at its restaurants(stores). What might be one or two of the company’s underlying problems?
In what way might your present job, or any job you have held in the past, benefit from creative problem solving?
Some hospitals prohibit doctors from accepting any gift but a free lunch from pharmaceutical companies. Are these hospitals going overboard on ethics? Explain your reasoning.
The number of deaths and serious injuries caused by automobile and small-truck drivers sending and receiving text messages while driving continues to increase. What ethical responsibility should
Give an example of an action by top management or an immediate supervisor that would cause you to “blow the whistle.”
A 25-year-old is applying for a position as an assistant loan officer at a bank, and the bank is ready to make an offer. The hiring manager then decides against the offer when she discovers by
A work associate or an acquaintance says to you “Don’t worry about me. I am totally honest.” How does such a statement influence your evaluation of the person’s ethical behavior?
Give an example of an action in business that might be unethical but not illegal.
To what extent have you found it true that some of the youngest members of the workforce are hesitant to talk to people because they prefer to send text messages?
Get together in a brainstorming group to identify what you think might be a few values important to (a) Apple Inc. and (b) Nike. Support your reasoning.
A friend of yours is a vegan, and she receives an offer for what appears to be an ideal job at the headquarters of a group of restaurants that includes steak houses. She is worried about having a
Identify several of your values that you think will help you succeed. Why do you think these values will help you?
Happiness researchers agree that having a high income is not necessarily associated with happiness. Yet, at the same time, activities that bring happiness, such as dining in restaurants or taking
Assume that you are a business owner who is granted$20,000 to improve company productivity, and you are given two alternatives: software to improve operating efficiency or happiness training for
Visualize yourself in your present or future job. How might you demonstrate organizational citizenship behavior in such a way as not to appear too obvious that you want to receive credit for being a
Not every human relations specialist is convinced that high job satisfaction leads to high productivity. What is your personal experience about the relationship between enjoying your job and your
Why do people often feel better when working with coworkers and a supervisor who have positive attitudes?
How is a person supposed to maintain a positive attitude when major things in life are going wrong, such as a job loss, a personal bankruptcy, a broken relationship, or the premature death of a loved
Imagine that a marketing specialist believes that his marketing vice president is an ideal boss, as well as an honorable and ethical person. He finds out one morning that the boss has been arrested
Imagine yourself as a manager or team leader. What could you do to make positive use of emotional contagion with the people in your group?
Describe what a business executive, an entertainer, or a well-known athlete has done recently to demonstrate low emotional intelligence. Explain your reasoning.
What has one of your professors or instructors done recently to demonstrate good emotional intelligence in dealing with students?
Ask a person who has achieved career success how much self-discipline contributed to his or her success.
Explain how you might be able to use the Galatea effect to improve the success you achieve in your career and personal life.
Many students have observed that it is easier to be selfmotivated after you have decided on a major. Why might this be true?
Why does a learning-goal orientation often contribute to more peace of mind than a performing-goal orientation?
Which aspects or factors related to any job you have held made you feel work-engaged? Explain your reasoning.
Identify any self-actualized person you know or have heard of and explain why you think that person is self-actualized.
At last report, a 102-year-old man was working in the lawn and garden department of a Wal-Mart store, and at another Wal-Mart, a 100-year-old woman was working as a greeter. (Both appear to be
Identify two business-related jobs for which a high need for risk taking and thrill seeking would be an advantage.Also, identify two business-related jobs for which a high need for risk taking and
One of the biggest concerns of workers is that they want employers to pay more of their health-care insurance.What does this issue tell us about the importance of satisfying the lower-level needs of
Instead of worrying about self-motivation, why not just wait for your manager or employer to motivate you toward superior performance?
Visualize yourself applying for your dream job, and because you want the job so badly you do not feel highly self-confident.What steps can you take to appear self-confident?
Self-confidence has been identified as the personality trait most frequently associated with leadership (see Chapter 11). If you aspire to be a leader or already occupy a leadership position, what
The criticism is often made in the media that we have become a nation of superficial approaches to building self-esteem, such as giving children and adults trophies for very small accomplishments.
When you meet another person, on what basis do you conclude that he or she has high (or low) self-esteem?
How might you improve your self-efficacy for a specific job that you are performing?
In what way has a teacher, instructor, or professor ever raised your self-esteem? How long-lasting was the effect?
Identify a public figure, such as a business executive, professional athlete, or politician whose self-esteem is so extreme that he or she is a narcissist. Give a couple of examples of his or her
Imagine an accountant being told by a client, “I think that you are really stupid, and I am going to report you to your boss.” Give one example of how a high-selfesteem accountant might respond,
Based on what you have studied so far, in what way does human relations involve more than “being nice to people”?
Identify a person in public life, including a television show character, who you think has terrible human relations skills, and explain the basis for your conclusion.
Identify a person in public life, including a television show character, who you think has outstanding human relations skills, and explain the basis for your conclusion.
How do you think having good human relations skills and knowledge might add to your job security in a competitive workplace?
Describe a situation in which making Theory X assumptions about employees might be accurate.
How might a person improve his or her job or career to the extent that the improvement would actually enhance his or her personal life?
How might a person improve his or her personal life to the extent that the improvement would also enhance his or her job performance?
Give an example from your own experience of how work life influences personal life and vice versa.
How might participation in team sports enhance an individual’s human relations skills? How might such participation encourage a person to develop poor human relations skills?
Why do you think good human relations skills are so important for supervisors who direct the work activities of entry-level workers?
3. Local environmental management offers numerous benefits, but powerful obstacles must be overcome to make it a reality. Think of the landscape in your area along with other aspects of your local
2. ‘Environmental technology’ typically brings to mind methods, processes or equipment for reducing pollution or recycling wastes. Although pollution abatement and recycling have an essential
1. Explain how each of the following concepts is represented in the case study on dengue, mosquitoes and copepods: chain of effects through ecosystem and social system, carrying capacity, population
6. Strategic planning is a way to initiate constructive action in support of ecologically sustainable development in communities. Brainstorm with some friends to discover your opinions regarding the
5. What are the roles of city, state (prefectural, provincial) and national government in shaping human–ecosystem interaction in your country?What are the roles of corporations? What can citizens
4. For what kinds of public concerns is your local community (or city)organized? Are some of these concerns environmental? Are there environmental concerns that are not addressed, even though you
3. Agreement about good rules for using a common property resource is essential for sustainable use of the resource. Think of concrete examples of social institutions that prevent tragedy of the
2. Think of examples of the conflict between stability and resilience in your personal life and in the society in which you live. Are stability and resilience in balance? It not, what can be done to
1. In what way do you build resilience in your personal life? What are the ways in which your society achieves resilience? What are the ways in which the resilience of your local community, your
6. What are the ways in which your local and national community leaders(business, government, etc) exhibit wishful thinking concerning the demands that the community or nation can safely place on
5. Identify ways in which agricultural and urban ecosystems in your region are dependent upon large quantities of energy or other resources,making them vulnerable to price increases or shortfalls in
4. Childhood contact with nature seems to be important in order to develop the knowledge and judgement that people need for sustainable interaction with ecosystems as adults. What kind of contact did
3. List specific benefits of social complexity at different levels of your social system (local community, nation, global society). What are some of the costs of social complexity at these different
2. Think about sources of unsustainable human–ecosystem interactions in the social system in which you live. Think firstly about the local level, and then think about the national and international
1. Look at the example of portable capital in a free market economy. The first alternative, harvesting the forest sustainably, provides a long-term supply of timber. The second alternative, cutting
4. What are the main belief systems of your society today? They may include major religions, but they may also include belief systems that are not part of established religions. Be specific about
3. Tell a ‘story’ about your nation’s relationship with nature. It can be an historical account that explains how the present relationship with nature evolved from the past, or the story could
2. Environmental issues can be highly controversial. It is not unusual for different people to have radically different opinions. Think about some issues that have received considerable public
1. What was your perception of nature before reading this book? What is your perception of nature now? If it has changed, why do you think it changed? Remember that nature has a broad meaning in this
4. People make demands on ecosystems to provide services that improve the quality of their lives. Because the capacity of ecosystems to satisfy human demands is limited, we need to be aware of what
3. Think of some non-renewable resources. Are they being used in a way that will allow them to last for as long as people need them? For resources that are being rapidly depleted, what can be done to
2. Think of some important renewable resources that you consume directly or indirectly. Do you think the intensity of use of those resources is optimal in the sense of Figure 8.10? Is it less than or
1. List some of the most important plant, animal and microorganism products that you use. These products correspond to the arrows from producers, consumers and decomposers to humans, as shown in
4. In what ways is your neighbourhood (or town) social system coadapted with the local environment? In what ways is your national social system coadapted with the environment? List the ways in which
3. Think about input–output exchanges and other interactions of agricultural and natural ecosystems in your region. Do the agricultural ecosystems seem to be well coadapted to the natural
2. Talk to a farmer about how agricultural ecosystems in your region have changed during the past 50 years. Ask the farmer about:• material inputs 50 years ago and how the material inputs have
1. Consider the example of the coevolution of social systems and natural ecosystems from traditional to modern agriculture, presented in this chapter. List what happened for each arrow in Figure 7.3.
3. Talk to your grandparents or other relatives or friends that have lived in the vicinity of your family home for a long time. How have natural, agricultural, and urban ecosystems changed? Make a
2. Have there been examples of human-induced succession in your region?What were the human activities that made them happen? Were they reversible?
1. What are the typical sequences of natural succession in your region(as in Figures 6.1 and 6.2)? Do sites with different physical conditions have different sequences? What role does chance seem to
5. List important inputs and outputs of your city or town.
4. Make a map for a 1-kilometre radius around your family home showing different kinds of urban ecosystems, such as residential neighbourhoods, shopping areas, parks, office buildings or industrial

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