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business
human communication

Questions and Answers of Human Communication

If you work in an organization that does business with readers from other cultures, plan to do background reading on these cultures.
Do you know your readers’ cultural backgrounds?
Do you know or can you estimate your readers’ educational levels?
How much do your readers know about your topic?
Do your readers have expertise in this area?Readers with technical expertise in the area you discuss have different needs (and often different perspectives)from readers who lack technical expertise.
How much do your readers know about your topic?
Who else may read what I write?
Who will act on what I write?
Who will read what I write?
If you answer their questions at the beginning of your document, readers are more likely to continue reading.To answer these questions in the minds of your readers, you will have to answer three
What are the main ideas?
What will I have to do?
How does it affect me?
Do I have to read it?
What is this?
4. Determine the content by considering your readers’ frame of reference and your purpose in writing.
3. Understand your role in the organization as a writer and how your role should be reflected in what you write.
2. Know the goals you want your writing to achieve and the business context in which you need to communicate.
1. Determine as fully as possible who will read what you write.
How you will organize your reasons?
How will you motivate your audience?
How will you establish your credibility with this audience?
What reasons will you use, and how will the organizational pattern you select fi t your topic and audience?
How does your goal adapt to whether your prevailing audience attitude is in favor, no opinion, or opposed?
Is it important that no constituency be unfairly harmed or advantaged by a solution?
Is ease of implementation a consideration?
What risks are unacceptable?
Is solution simplicity a factor?
Are there resource constraints that a good solution must meet (costs, time, manpower)?
What are the quantitative and qualitative measures of success that a solution must be able to demonstrate?
What would be the consequences of trying something and having it fail?
What would be the consequences of doing nothing?
Does this problem consist of several smaller problems? If so, what are their symptoms, causes, previously tried solutions, and so forth?
How is our situation similar and different from theirs?
How successful have they been with the solutions they attempted?
What have others who have faced this problem done?
Can this problem be subdivided into several smaller problems that each may have individual solutions?
What are the causes of this problem?
What are the symptoms of this problem?
What kind of position are you looking for?
What have you done that shows your creativity?
Tell me about a time you had a serious confl ict with a co-worker. How did you deal with the confl ict?
Tell me a time when you tried something at work that failed. How did you respond to the failure?
Can you give an example of when you were a leader and what happened?
What are your major strengths? Weaknesses?
Can you give an example of how you work under pressure?
In what ways does your transcript refl ect your ability?
Do you think that the speaker did a good job? If so, why? If not, what should the speaker have done to be more effective?
Did the speaker use statistics to back up what was said? If so, did the speaker tell you where the statistics came from? Did the statistics surprise you? If so, what would you have needed to hear
Did the speaker use examples or tell stories to develop a point? If so, were these typical examples, or did the speaker choose examples that were unusual but seemed to prove the point?
Was it easy or diffi cult to identify the speaker’s main ideas? What did you notice about how the speaker developed each point she or he made?
What was the purpose of the speech? What was the speaker trying to explain to you or convince you about?
Are there any fallacies that you can detect in his argument? Explain.
Identify two kinds of reasoning links that he uses, and then test them using the appropriate questions. Are the links you tested logical? Explain.
Analyze his supporting evidence. Assess the quality, currency, and relevance to his reasons.
Are his reasons good? Are they supported?Relevant? Adapted to the audience?
Use your Premium Website for Communicate!to access Web Resource 16.1: Maintaining the Faith and read the speech “Terrorism and Islam: Maintaining Our Faith” by Mahathir Bin Mohamad. Identify each
Write a paragraph in which you analyze the speaker’s goal statement. What type of specifi c speech goal is this? Does this goal seem appropriate for this audience? Explain your reasoning
Given the composition of the audience, what do you think their initial attitude was toward the speaker’s position?
Use your Premium Website for Communicate!to access Web Resource 16.1: Maintaining the Faith and read “Terrorism and Islam: Maintaining Our Faith,” a speech by Mahathir Bin Mohamad, Prime Minister
What emotions do you think he hopes to arouse?What information does he present to stimulate emotions? Does he seem to phrase the ideas in a way that elicits those emotions? Explain.
Use your Premium Website for Communicate!to access Web Resource 16.1: Maintaining the Faith and read the speech “Terrorism and Islam: Maintaining Our Faith” by Mahathir Bin Mohamad. Analyze the
What should Gina say to challenge Paul’s last statement?
Is Paul’s plan unethical? Why?
What ethical obligations does an audience member have to a speaker? What about a speaker to his or her audience?
Is mocking behavior in a formal public speaking setting, either by an audience member or a speaker, an ethical matter? Explain your answer.
Could Kendra have achieved her goal using a different method? How?
In a speech, is it ethical to adapt in a way that resonates with your audience but isn’t in keeping with what you really believe?
How can I adapt to the cultural differences between my audience and me?
How can I make this material easier for the audience to comprehend by addressing diverse learning styles, orienting them with internal reviews, speaking clearly, using sensory language and examples,
How can I establish my credibility by demonstrating my knowledge and expertise, my trustworthiness, and my personableness?
How can I establish common ground by using personal pronouns, asking rhetorical questions, and drawing from common experiences?
How can I adapt this material so that it is relevant to this audience by showing its timeliness, proximity, and personal impact?
Identify the type of conclusion the speaker used.Why do you think the speaker chose to end the speech in this way? Was the conclusion effective? If so, why? If not, why not?
Identify the type of introduction the speaker used. Do you think it was effective? If so, why?If not, why not?
Identify the transition statements the speaker used to move from one main point to another.
What are the speaker’s ethical responsibilities?
Is anyone really hurt by Gloria’s opening the speech with this story?
What are the ethical issues here?
Write that conclusion in outline form.
Which do you believe is the best? Why?
For the speech body you outlined earlier, write three different conclusions that review important points you want the audience to remember and leave the audience with vivid imagery or an emotional
Write that introduction in outline form.
Consider how you might establish goodwill during the introduction.
Develop a very short statement that will establish your credibility.
Next, plan how you will introduce your thesis statement.
Of the three you drafted, which do you believe is the best? Why?
For the speech body you outlined earlier, write three different introductions—using a startling statement, rhetorical or direct question, joke, personal reference, quotation, story, or
What ethical obligations does Alessandra have to her sources?
Although blatantly fabricating information from a source is clearly unethical, what about someone like Alessandra writing quotations based on her memory of earlier reading?
What equipment is necessary to give the speech?
Where will the speech be given? _____________________________________
How large will the audience be? _____________________________________
What is the appropriate length for the speech? ______________________
What are the special expectations for the speech? __________________
Do they appear to be prepared for the meeting?
What roles are being played by each member?
Are they using the problem solving method?
What stage of group development do they seem to be in?
Do they have suffi cient diversity in their membership?

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