1.. How does blueprinting help us to better understand the service process from the perspective of the...
Question:
1.. How does blueprinting help us to better understand the service process from the perspective of the key actors (i.e., customers and the employees from different service departments and functional areas) in a serviced process?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Services Marketing People, Technology, Strategy
ISBN: 9780131875524
8th Edition
Authors: Christopher H Lovelock, Jochen Wirtz
Question Posted: