1.. How should service guarantees be designed? What are the benefits of service guarantees over and above...

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1.. How should service guarantees be designed? What are the benefits of service guarantees over and above a good complaint handling and service recovery system?

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Services Marketing People, Technology, Strategy

ISBN: 9780131875524

8th Edition

Authors: Christopher H Lovelock, Jochen Wirtz

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Question Posted: Sep 27, 2024 03:02 AM

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1.. How should service guarantees be designed? What are the benefits of service guarantees over and above a good complaint handling and service recovery system?
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1.. How should service guarantees be designed? What are the benefits of service guarantees over and above...

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Services Marketing People, Technology, Strategy

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