3. What next steps do you think LUX* should take to cement its strong service culture, continue...
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3. What next steps do you think LUX* should take to cement its strong service culture, continue service innovation, and maintain its high profitability?
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JAPHETH KOGEI
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Related Book For 
Services Marketing People, Technology, Strategy
ISBN: 9780131875524
8th Edition
Authors: Christopher H Lovelock, Jochen Wirtz
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