=2. Visit the Web site for Kaiser Permanente Health Maintenance Organization (HMO) at http://www.kaiserpermanente.org. If you are a member, go to Kaiser Permanente Online. This site allows the organization to extend member services to the Web by allowing community members to interact with one another and with physicians in moderated sessions.

Members can also research their own healthcare needs as well as arrange appointments. The goal of this site is to improve outcomes and lower operating costs by fostering preventive care. This form of

“redesigning” the work of healthcare enables Kaiser to get feedback that can be used to improve the delivery of services.