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business
human resource management

Questions and Answers of Human Resource Management

Looking at the issues covered by those who study global strategy:• How similar or different do you see the issues compared with those identified in Chapters 2 and 3?• What new insights would you
Where would you run this ad? Explain.
Place yourself in the role of an HR manager. How would you reverse the trend observed in the above question?
Working individually or in groups, use the point system described in steps 1 to 16 in this chapter. Do so for a job description that you find online—the list like that at
Working individually or in groups, use the point system described in steps 1 to 16 in this chapter. Do so for a job description that you find online—the list like that
Should organizations outsource, split, perhaps even “fire” their HR departments? Why or why not? P-96
Why might these senior leaders have such varying views of the role and relevance of HR? P-96
How is the employment relationship that is typical of today’s organizations different from the relationship of a generation ago? P-96
What HRM functions could an organization provide through self-service? What are some advantages and disadvantages of using self-service for these functions? P-96
Suppose you have been hired to manage human resources for a small company that offers business services including customer service calls and business report preparation. The 20-person company has
How does each of the following labour force trends affect HRM? P-96a. Aging of the workforceb. Diversityc. Skill deficienciesd. Higher levels of education
Does a career in human resource management, based on this chapter’s description appeal to you? Why or why not? P-96
Identify the three main issues that should be incorporated into your HR management plan in the next year and develop an action plan for one of them. The plan should:a. Include strategic and
Indicate what concrete actions you will take in the next three months to ensure that:a. The executive committee understands the strategic role you wish to play (at least four concrete actions);b. You
Why do all managers and supe? P-96
What skills are important for success in human resource management? Which of these skills are already strengths of yours? Which would you like to develop further? P-96
How does engaging in evidence-based HR including the use of human capital analytics change the role and competency requirements of the human resources professionals? P-96
How can human resource management contribute to a company’s success and sustainability? P-96
Define human resource management, identify the roles and responsibilities of human resource departments, and explain how human resource management contributes to an organization’s performance. P-96
How Is This Book Organized? P-96
Why do you think the heavy social media users surveyed by the Ethics Resource Center were more likely than other employees to believe employees are justified in making personal use of company
How much time on social media is reasonable at work before it becomes time wasting or a theft of the employer’s time? Does your answer depend on whether the employee has met his or her goals? Does
Given that employers may not direct the details of when and how contractors do their work, what HR challenges could result from relying on contractors rather than employees? P-96
Why might a company legitimately want to hire contractors rather than employees? P-96
How Is the Employment Relationship Changing? P-96
How Is Technological Change Impacting HRM? P-96
What Is a High-Performance Work System? P-96
How Is the Labour Force Changing? P-96
What Are the HR Responsibilities of Supervisors and Managers? P-96
Why Focus on Strategy? P-96
What Competencies Do HR Professionals Need? P-96
Explain how the nature of the employment relationship is changing and how the need for flexibility affects human resource management? P-96
Discuss the role of high-performance work systems and how technological developments are affecting human resource management. P-96
Describe trends in the labour force composition and how they affect human resource management. P-96
Describe typical careers in human resource management. P-96
Explain the role of supervisors and managers in human resource management. P-96
Summarize the types of competencies needed for human resource management. P-96
Summarize areas in which human resource management can support organizational strategies. P-96
Define human resource management, identify the roles and responsibilities of human resource departments, and explain how HRM contributes to an organization’s performance. P-96
Define unions and labour relations and their role in organizations. P-36
Identify the labour relations goals of management, labour unions, and society. P-36
Summarize laws and regulations that affect labour relations. P-36
Describe the union organizing process. P-36
Explain how management and unions negotiate collective agreements. P-36
Summarize the practice of collective agreement administration. P-36
Describe more cooperative approaches to labour–management relations.? P-36
Labour Peace for Air Canada? P-36
Do you think the RCMP should be able to unionize? Why or why not? P-36
Does this Supreme Court decision establish an “adversarial model of labour relations?” Explain. P-36
What Is the Impact of Unions on Company Performance? P-36
What Are the Goals of Each Group? P-36
Laws and Regulations Affecting Labour Relations? P-36
What Is the Union Organizing Process? P-36
What Happens When Bargaining Breaks Down? P-36
What Are the Alternatives to Strikes and Lockouts? P-36
Why do you think unions have traditionally favoured a system of linking pay and advancement to seniority?Who benefits? Why do you think management might favour a system of linking pay and advancement
What employee rights does seniority-based pay fulfill? What standards for ethical behaviour does it meet? (See Chapter 1 to review a description of employee rights and ethical standards.) P-36
What employee rights does a performance-based pay and promotion system fulfill? What standards for ethical behaviour does it meet? P-36
Why do employees join unions? Did you ever belong to a union? If you did, do you think union membership benefited you? If you did not, do you think a union would have benefited you? Why or why not?
Why do managers at most companies prefer that unions not represent their employees? Can unions provide benefits to an employer? Explain. P-36
Can highly effective human resource management practices make unions unnecessary?Explain. P-36
How has union membership in Canada changed over the past few decades? How does union membership in Canada compare with union membership in other countries? How might these patterns in union
What legal responsibilities do employers have regarding unions? What are the legal requirements affecting unions? P-36
“Management gets the kind of union it deserves.” Discuss. P-36
If the parties negotiating a collective agreement are unable to reach a settlement, what actions can resolve the situation? P-36
Why are most negotiations settled without a strike or lockout? Under what conditions might management choose to accept a strike? P-36
The “HR Best Practices” box in this chapter gives examples of innovative negotiated provisions in collective agreements. What interests of workers and management may be met by each of these
Do you believe that Walmart is “anti-union”? Explain your response. P-36
What impact could a unionized Walmart have on other unionized workers in Canada? P-36
Would you be willing to pay more for products from a unionized Walmart? Explain. P-36
Do you think using class-action litigation is an effective organizing strategy for the UFCW? P-36
What types of provisions typically found in collective agreements would likely be of highest priority for Denny’s employees if they became unionized? P-36
What advice would you give Denny’s management if employees form a union at this franchise operation? P-36
Define high-performance work systems and identify the elements, outcomes, and conditions associated with such a system. P=258
Describe how organizations assess employee satisfaction and engagement. P=258
Explain how human resource management can contribute to high performance. P=258
Discuss the role of HRM technology in high-performance work systems. P=258
Summarize ways to measure the effectiveness of human resource management.? P=258
What Is a High-Performance Work System? P=258
How Are Employee Satisfaction and Engagement Assessed? P=258
Do you know what is expected of you at work? P=258
Do you have the materials and equipment you need to do your work right? P=258
At work, do you have the opportunity to do what you do best every day? P=258
In the last seven days, have you received recognition or praise for doing good work? P=258
Does your supervisor, or someone at work, seem to care about you as a person? P=258
Is there someone at work who encourages your development? P=258
At work, do your opinions seem to count? P=258
Does the mission/purpose of your company make you feel your job is important? P=258
Are your associates (fellow employees) committed to doing quality work? P=258
Do you have a best friend at work? P=258
In the last six months, has someone at work talked to you about your progress? P=258
In the last year, have you had opportunities at work to learn and grow? P=258
HRM’s Contribution to High Performance? P=258
Why do you think Starbucks received such harsh criticism for its ‘Race Together’ campaign? P=258
What advice do you have for CEO Howard Schultz about engaging and supporting employees in interactions with customers that extend beyond the usual duties and expectations of their jobs? P=258
Imagine that you work in the human resource department of a company that sells medical equipment. One of the salespeople, who has an enormous amount of student loans, is tempted to misrepresent the
Would you prefer to work at a company where the human resource department has developed and established policies to promote ethical conduct, such as the ones described here? Why or why not? P=258
What is a high-performance work system? What are its elements? Which of these elements involve human resource management? P=258
How does your workplace compare to the conditions for high performance identified near the beginning of this chapter? Discuss. P=258
As it has become clear that HRM can help create and maintain high-performance work systems, it appears that organizations will need two kinds of human resources professionals:one focuses on

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