The CIPD’s toolkit ‘Approaches to change: Building capability and confidence’ is an example of a phase model of change.

• Read the document and consider:
– What benefits are suggested for you and your organisation in using the tool?
– Examine the seven-part framework. What are its strengths and its weaknesses?
– Given what we have covered so far in this chapter, is there anything missing from the guidance that is offered?
• You may also want to read the CIPD Report from 2005 called ‘HR: Making change happen’, which provides the background for the toolkit.