The following questions are favourites of three seasoned hiring managers. For each of the following questions provide your opinion of:

i. What you think the interviewer is after ii. The best answer iii. The worst answer

a. Del Rollo, director of hospitality, Jackson-Triggs Niagara Estate, Niagara-on-theLake asks: “What is the greatest service experience you’ve had?”

b. Gary Hellard, manager of recruiting, WestJet Airlines, Calgary asks: “Tell us what began as your most frustrating or tough day, and what you did so that it ended up being your most productive day.”

c. Nancy Blair, office leader, Egon Zehnder International Inc., Calgary asks: “What do you hope this job is not?”