6. Consider the job of a customer service representative who fields telephone calls from customers of a
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6. Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogs. What measures can an employer take to design this job to make it efficient? What might be some drawbacks or challenges of designing this job for efficiency?
( LO 4-6)
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Related Book For 
Fundamentals Of Human Resource Management
ISBN: 9781260394702
9th Edition
Authors: Raymond Noe, John Hollenbeck, Barry Gerhart, Patrick Wright
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