In reflection, the listener picks up and restates the content of what has just been said. In

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In reflection, the listener picks up and restates the content of what has just been said. In a difficult situation the listener picks out the emotional overtones of a statement and ‘reflects’

them back to the other without any attempt to evaluate them; neither approval nor disapproval, neither sympathy nor condemnation. LO1

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Human Resource Management

ISBN: 9781292129099

10th Edition

Authors: Derek Torrington, Laura Hall, Stephen Taylor, Carol Atkinson

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Question Posted: Jul 15, 2024 10:10 AM

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In reflection, the listener picks up and restates the content of what has just been said. In

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Human Resource Management

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