1. How do you think most potential job applicants would react to the resort’s reputation of “rough starts; but it gets better after you’ve been working there for a while?”

2. Many restaurant guests say almost nothing to friends if they have a good dining experience, but they say many things to contacts when they have inadequate dining experiences. Do you think the tendency to say a few nice things, and lots of bad things is also true about one’s experience with an employer? Why or why not?