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human resources management

Questions and Answers of Human Resources Management

8. Visit the Web site of the National Public Employers Labor Association (NPELRA) (http://www.npelra.gov). Identify three issues of concern to public employers. Are you concerned about those issues?
7. Visit the Web sites of the American Federation of State, County and Municipal Employees (AFSCME) (http://www.afscme.org)are concerned about and three issues that public employees in general are
6. Visit the American Arbitration Association’s Web site (http://www.adr.org). What are some of the requirements needed to become a labor arbitrator? Do you possess those characteristics and
5. Visit the National Labor Relations Board’s Web site (http://www.nlrb.gov). Why is it important for public employees and employers to understand the National Labor Relations Act as amended?
4. Identify three issues that unions have been fighting for during contract negotiations in recent years. Were they successful?How do you explain those outcomes?
3. Why is unionization growing in the public and nonprofit sectors and retracting in the private for-profit sector?
1. From an employee perspective, what are some advantages of working in a unionized organization? What are some disadvantages?
8. Using the Internet, identify internship opportunities in federal, state, and local government and nonprofit organizations. How are the internships similar? How are they different? Explain.
7. Visit the NPO Net: For and About Chicago Area Nonprofits Web site (http://www.npo.net). What kinds of training and professional development opportunities is this organization promoting?
6. Visit the International City/County Management Association(ICMA) Web site (http://www.icma.org). What types of professional development opportunities is this organization promoting?
5. Visit the American Society for Training and Development(ASTD) Web site (http://www.astd.org). What training topics are being discussed? Is there a need for a professional society devoted to
4. You are the head of a department. What methods of training and career development would you use with a talented employee?
3. In small groups, share your experiences with training. What are some advantages and disadvantages of the different training methods and delivery discussed in the chapter?
2. What kinds of analyses are required to determine the training needs of an organization, of individual employees, or of an entire unit?
1. Discuss why training must be a strategic imperative in today’s organizations.
What are participants’ expectations? Will all participants come to training with the same concerns?
How will you demonstrate that the training budget was well spent?
What training delivery methods will you use?
How can you design and implement the training program?
What methods can you use to assess your agency’s training needs?
How can you develop a comprehensive training plan to address the needs of managers, elected officials, support staff, direct service providers, volunteers, and board members?
6. In the wake of corporate scandals, many private sector employees are finding their pensions at risk, and many public sector pension funds hit by declines in the stock market are underfunded. Visit
5. Each state has its own worker’s compensation policy. Select two states, and compare and contrast their policies. For additional information on worker’s compensation, visit http://www.law.cor
4. Visit the Employee Benefit Research Institute’s Web site(http://www.ebri.org). What should employers and employees know about employee benefits?
3. Visit the U.S. Department of Labor’s Employee Benefits Security Administration Web site (http://www.dol.gov/ebsa). Share with the class information on three benefits that you were not familiar
2. You are to establish a benefits program for your employees.What things should you consider and why?
1. Why are benefits strategically important to employers?
6. Visit the AFL-CIO Web site (http://www.afl-cio.org). What is the union’s position on the proposed changes to overtime pay?What are its concerns about executive compensation?
5. Using the Internet, find salary schedules for two local governments, two state governments, and two nonprofit organizations. What are the similarities and differences across all six organizations?
4. Go to the Office of Personnel Management (OPM) Web site(http://www.opm.gov). How many different salary schedules are there? For what positions?
3. In small groups, discuss the compensation policy in the organizations where you work. What is the basis for the policies?Does one organization have a more progressive policy than the others?
2. Review current copies of the ICMA Newsletter, the IPMA Newsletter, the Chronicle of Philanthropy, or the Nonprofit Times. What positions receive the highest salaries? What factors do you think are
1. What type of equity (external, internal, or employee) is more important to you? Explain the reasons why.
7. Visit the U.S. Department of the Interior’s Office of Planning and Performance Management Web site (htpp://www.doi.gov/ppp).Do you find information there that would be useful to your
6. Assuming that you are a performance evaluation consultant, visit the University of California at San Diego’s Guide to Performance Management Web site (http://www-hr.ucsd.edu/~staff
5. Visit the Web site of the Office of Personnel Management(http://www.opm.gov/perform). What performance management strategies does the OPM recommend?
4. In small groups, select a particular job in a specific industry, and design a performance management system for this position.
3. Select five different positions in your organization, and decide what sources would be appropriate for performance feedback.
2. What are the advantages and disadvantages of 360-degree feedback systems?
1. Identify the major strategic issues an employer, department, or supervisor faces in designing a performance management system.
9. Are the distinctions you make among levels of performance credible to internal and external stakeholders? How many distinctions can be made credibly, given your culture and the nature of your work?
8. Do the elements and standards of your employee performance plans capture the results and accomplishments you expect, or do they merely describe the same tasks and process inputs year after year?
7. Are the people who have the best knowledge of the quality and effectiveness of employee performance providing feedback, either for developmental purposes or as input to a performance appraisal?
6. Do you provide ongoing performance monitoring and feedback to employees about their individual and group performance?
5. Have you developed collateral processes for establishing performance goals and monitoring performance and established how these might be integrated into the formal appraisal and reward process?
4. Have you given enough attention to planning, measuring, and rewarding internal customer service for your various staff operations and administrative functions?
3. Should you be developing measures of customer service and group or team performance outcomes that can be used for planning performance and for distributing rewards based on improved performance?
2. Does your performance management system include effective performance planning, goal setting, and communications processes that link to your strategic objectives?
1. How can your agency effectively involve employees and their representatives in redesigning performance management to promote the credibility and acceptance of the system? Have you identified your
5. Visit the Web sites for the Chronicle of Philanthropy (http://phil anthropy.com), idealist.org: Action Without Borders (http://www.idealist.org), and the Foundation Center’s Job Corner Alert
4. Devise a recruitment and selection system for the following positions: (a) executive director of a human services nonprofit,(b) budget analyst for a local government, (c) city manager,(d) police
3. Does your organization use Internet recruiting? If so, what are the advantages and disadvantages? If your organization does not use Internet recruiting, go online and find an organization that
2. Discuss what strategic recruiting considerations should be addressed by your organization and why.
11. Have you ever filed for workers’ compensation?
10. Have you ever been treated for mental health problems?
9. How many days were you sick last year?
8. Do you have a disability that would interfere with your ability to perform the job?
7. Identify five job titles and their job descriptions in your agency.Visit the Dictionary of Occupational Titles Web site (http://www.theodora.com/dot_index.html). Are the job descriptions for the
6. Visit the O*NET Web site (http://online.onetcenter.org). Conduct a skills search for your position. Are the skills identified by O*NET similar to the skills you possess?
5. Why are strategic job analyses important for organizations that want to be competitive in the next ten or twenty years?
4. Do you agree with the reasons Sanchez and Levine (1999) use the term work analysis instead of job analysis? Explain your thinking.
3. Explain how you would conduct a job analysis for an agency that had never conducted one and that did not have job descriptions.
2. Discuss why the American with Disabilities Act (ADA) has heightened the importance of job analysis activities.
1. Discuss the various methods by which a job analysis can be completed. Compare and contrast these methods, noting the pros or cons of each.
6. Visit the Minnesota Council of Nonprofits Web site (http://www.mncn.org). What resources are available for volunteer programs?
5. Visit the Girl Scouts of the USA Web site (http://www.girl scouts.org). What types of volunteers are needed?
4. Visit the city of Virginia Beach’s Web site on volunteer opportunities (http://www.vbgov.com/dept/vcc). What types of volunteer positions are available?
3. In small groups, discuss the types of volunteer programs offered by your organizations.
2. What are some of the organizational disadvantages associated with having volunteer programs?
1. What are some of the organizational benefits associated with having volunteer programs?
5. Visit the Department of Justice Pride Web site (http://www.DOJ Pride.org) and the FederalGLOBE Web site (http://www.fed globe.org). What issues are of concern to gay and lesbian federal employees?
4. Visit the 9 to 5 National Association of Working Women Web site (http://www.9to5.org). What issues are of concern to working women?
3. Visit the American Association of Retired Persons (AARP) Web site (http://www.aarp.org). What are the most pressing issues facing senior citizens?
2. Visit the U.S. Census Bureau Web site (http://www.census.gov).Select a state, and identify the demographic trends in that state.What do the trends indicate? How can employers prepare for the
1. In small groups, identify and discuss the significant trends related to diversity. What initiatives have been established in your agencies to meet these challenges?
4. What is your opinion of the EEOC Web site from an employer’s perspective and from an employee’s perspective? Are there any changes you would make? If so, what are they?
3. Visit the Equal Employment Opportunity Commission Web site(http://www.eeoc.gov). What kind of discrimination (race, sex, disability, national origin, religion) is most prevalent in the region
2. In small groups, determine what kinds of policies and training programs exist in your organizations that address equal employment opportunity.
1. If you were asked by an employer to review an employment decision to determine if discrimination had occurred, what factors would you consider, and how would you evaluate them?
8. Go to the Center for Technology in Government (http://www.ctg.albany.edu) and the Center for Digital Government(http://www.centerdigital.gov.com). What are some of technology topics being
7. Go to the online version of the Chronicle of Philanthropy (http://philanthropy.com). What are some of the technology topics being discussed, and how might your organization be affected?
6. Go to Government Technology Executive News (http://www.govtech.net/news). What are some important topics that government executives need to be aware of ?
5. Go to the online version of Governing Magazine (http://www.governing.com), and look under “Technology.” What are some of the topics being discussed, and how might they affect your organization?
4. What initiatives have been established to meet technology challenges?
3. In small groups, identify and discuss significant current trends related to information technology.
2. Has technology transformed your job? If so, in what ways?
1. Describe the advantages and disadvantages of employees using a Web-based HRIS?
8. Go to the Office of Personnel Management (OPM) Web site on federal human capital (http://www.fhcs.opm.gov), and review its reports on federal human capital. What strategies and recommendations do
7. Go to the General Accounting Office (GAO) Web site (http://www.gao.gov), and review its reports on human capital. What strategies and recommendations do you think should be used by your agency?
6. Assume that as a result of HR planning, you discover a shortage of direct service workers but a surplus of administrative workers. Discuss the actions that might be taken to address the imbalance,
5. In groups of four or five, compare and contrast similarities and differences among the organizations you work for. What factors appear to influence how an organization perceives the value of its
4. Why must HR planning be seen as a process flowing from the organization’s strategic plan?
3. What can HRM do to make senior and line managers take more of an investment approach to human assets?
2. What is the role of HR in your organization? Why does it assume that role?
1. What are the main barriers that prevent an organization from taking a more strategic approach to HR? Why do they exist, and how can they be overcome?
5. Visit the Monthly Labor Review Online (http://www.bls.gov/opub/mlr/mlrhome.htm). Review the two most recent editions. Select two articles from each edition. What topics are discussed, and why do
4. Visit the Bureau of Labor Statistics’ Web page (http://www.bls.gov), and review “Occupation Outlooks and Demographics Data.” What additional workforce changes do you believe might take place
3. Why is it important for HRM to evolve from an administrative and operational role to a strategic one?
2. How well do you think human resources as a profession responds to the social and workplace trends affecting human resources today?
1. Identify how the human resources challenges discussed in the chapter are evident in a current or past employer.

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