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human resources management

Questions and Answers of Human Resources Management

Monika Ille describes APTN’s approach to total rewards as “holistic” in order to create a healthy work environment. What does Ille mean by this?
If Mabel’s Labels decided to use a different approach to performance, what approach would you suggest? Why?It does work at Mabel’s Labels, an Ontario company that designs, manufactures, and sells
Would a results focus work in a financial services institution? Why or why not?It does work at Mabel’s Labels, an Ontario company that designs, manufactures, and sells waterproof labels for
Does Charlie have any responsibility for the poor performance review he received?Why or why not?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job
What type of performance method should Onway Stationery use for salespeople? Why?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job and start looking
What could have been done to prevent Charlie from being surprised during the performance review?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job
Instead of looking for a new job, what other action could Charlie take?Charlie Lu sat at his desk staring at his resumé. He wondered if he should immediately quit his job and start looking for a new
Working in groups of 4, review the following descriptions of 3 different employees.Describe the possible causes of poor performance in each case. Then pair off and create a role-playing scenario to
Your friend works as a manager in a small credit union and has asked your advice on how to give feedback to a staff member who did not handle a customer request particularly well. What suggestions
You’ve just started working at a high-end grocery store in a large city. The store manager wishes to develop a graphic rating scale for cashiering staff. Identify 3 critical areas of the job (e.g.,
You have just been hired as a customer service representative at a major retail chain store. The branch manager has asked that you work with a small task force to develop an appropriate set of
Why are managers uncomfortable with providing performance feedback? What can be done to address this?
Will formal performance reviews become obsolete? Why or why not?
Could a 360-degree review be used to assess the performance of a bartender? Why or why not? If implemented, who should be providing feedback?
What should happen when a manager and an employee cannot agree on performance goals?
Other than an employee’s direct manager, who else could be involved in assessing an employee’s performance at Prairie Girl Bakery?
If Prairie Girl Bakery implements a more formal performance appraisal system, which method should be used? Why?
What does Jean Blacklock mean by “praise in public, coach in private”? Are there any drawbacks to this approach?
Why does informal, in-the-moment coaching work as an effective method of managing performance at Prairie Girl Bakery?
What possible legal liabilities is the company facing? Why?Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job would provide Jason
Outline an effective orientation process that Jimmy’s Jungle Gym should use. Consider what should be done prior to, on, and after the first day of employment.Jason was excited about his first day
What tools and resources might be used in lieu of manuals to orient new employees?Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job
Who should be in charge of orienting new employees at the Jungle Gym? Why?Jason was excited about his first day of work at Jimmy’s Jungle Gym. As a second-year kinesiology student, this job would
If implemented, how should Priya measure the return on investment of online training?After 15 years of managing one of the leading sales departments, Priya Bandali was excited about her promotion to
If implemented, how can employees be motivated to utilize the online training?After 15 years of managing one of the leading sales departments, Priya Bandali was excited about her promotion to the
Given the increased complexity of employees’ work and the demand for certain competencies, will online modules be an effective way to train employees at Elevated? What other cost-effective methods
What is the first thing that Priya should do before proceeding with implementing online learning across the company? Why is this important?After 15 years of managing one of the leading sales
You work in an organization that focuses on wine sales and marketing. Recently, there have been a number of complaints about a particular customer service representative in terms of the accuracy of
In groups of 3-or 4, prepare a new student orientation program for your campus. How long would the orientation program be, and who would be involved? What would be included before, during, and after
Providing training to employees is a significant retention tool in a tight labour market.In groups of 4-to 5, discuss the benefits of training for individuals and organizations.Prepare a response,
In groups of 3-or 4, develop a list of behaviours or skills that would improve your performance as a team member. For each behaviour or skill, identify 1-or 2 training methods that would be
What are some creative, and low cost/no cost, ways that an organization could make a new employee feel welcome?
Your employer has approached you to assume a managerial role. Although flattered, you are also concerned about your ability to carry out the role successfully. What type of training or development
Would you be willing to take a blended delivery (partially in person and partially online)postsecondary course? Why or why not? What would be some of the potential benefits and problems that you
What have been the biggest changes that you have noticed in how you learn as a postsecondary student? What do you think has been the key driver of these changes?
What specific types of future training should BC Ferries focus on to ensure ongoing success?
BC Ferries involves front-line employees in the development of SEA material and STC curricula. What could be a potential downfall with this approach?
How could BC Ferries evaluate the return on investment for their simulation training?
What changes would you make to the orientation program at BC Ferries? Why are you making these specific recommendations?
What other key recruitment and selection considerations should Jessie and Ashton address?
Who should be involved in interviewing people for any new positions? Why?
If external recruitment is used, where should Jessie and Ashton advertise this opportunity?
If an inventory specialist is needed, should Jessie and Ashton hire Ashley for this role?Why or why not?
Should written job descriptions be developed for each employee’s position? Why or why not?
Is meeting with each employee individually the best method of job analysis? What other method(s) could be used and why?
Should Miranda be concerned about the turnover of pizza makers? Why or why not?Pizza Barn provides upscale takeout pizzas and has locations in major cities all across Canada. Miranda Jones, an HR
Should all Pizza Barn locations across Canada use the same recruitment and selection processes? Do geographic diversity and differences in the labour market mean that these processes should differ on
What changes would you suggest to the recruitment and selection processes for dough masters? Why?Pizza Barn provides upscale takeout pizzas and has locations in major cities all across Canada.
Based upon the 3 reasons you have selected, what might Joseph do differently to address each issue if the company were to attend a career fair again?Joseph Bloom was confused and disappointed. As IT
Why didn't many students stop by the booth at the career fair? List 3 key reasons that can be determined based upon information provided in the case.Joseph Bloom was confused and disappointed. As IT
Should Joseph consider internal employees to fill the current junior analyst vacancies? Why or why not?Joseph Bloom was confused and disappointed. As IT director for a medium-sized technology firm,
Going forward, what method of HR planning should Joseph use to ensure that he is not surprised when people suddenly quit, thereby causing problems due to significant gaps in the workforce?Joseph
Access the corporate website for Bombardier, one of Canada’s premier aerospace and transportation companies, at bombardier.com, and click on “Careers.” Watch the short video and read the rest
Working in pairs, 1-person will access easyjob.net and click on “Resume Templates,”and the other person will access resume-now.com and click on “Create Resume.” For EasyJob Resume Builder,
Working in groups of 4-or 5, list 3-recent times you have been interviewed. Working with this list, identify the type of interview conducted. Determine whether the interview questions were
Here is your opportunity to take personality tests. Access the Jung Typology Test at Human Metrics (www.humanmetrics.com/cgi-win/JTypes2.asp) and the Big Five Personality Test
You recently applied for a barista position in a local coffee shop and have been asked to supply the names of references. Who would you select to be your references? Why did you choose these people?
A candidate may be unwilling to relocate due to family obligations and considerations. This being so, is it viable for an organization to offer employment to both spouses in order to employ the
When a labour shortage is experienced, a company may ask current employees to work overtime. What are the legal and ethical considerations of this strategy? How long would this type of strategy be
You recently applied for work at a medium-sized clothing retail store as a full-time salesperson. Part of the screening process will include a group interview with some of the people you would be
Susan Webb indicates that she wants to hire people with the right personality. Is this a legally allowable and defensible requirement?
What employment tests could VoX International use when selecting a new account manager?
Should Vox International use employee referrals as a recruitment strategy? Why or why not?
How could Vox International enhance its HR planning so that recruitment and selec- tion are not always done in response to changing or new customer demands?
Should Jack allow some cashiers to determine how they cash out customers? Is this a good idea given that new technology will soon be implemented? What are the consequences of allowing, or not
Explain how Jack might utilize employee teams to increase employee empowerment.Jack Deppster arrived for his first day of work as store manager at Buzz, one of the largest and most popular retail
How could Jack use the job characteristics model to redesign the job of salespeople in the store?Jack Deppster arrived for his first day of work as store manager at Buzz, one of the largest and most
Does Jane have any recourse if she was provided with an inaccurate job description? If so, what actions could she take?A few months ago, Maria Turks, manager of client care at Willowpark Retirement
What could be done to enhance the job of caregiver so that it isn’t as “demeaning” based upon Jane’s feedback?A few months ago, Maria Turks, manager of client care at Willowpark Retirement
Why are the job descriptions for caregivers inaccurate? Going forward, what should be done differently to ensure that these documents are correct?A few months ago, Maria Turks, manager of client care
Access and use current research about a non-standard work option (e.g., telework, mobile work, flexible schedules) that you would like your current or future employer to consider. Write a 1-page
For a job you currently have (or for a past job), list 3-new or different things that your employer might do to redesign your job to make you feel more empowered. How would you convince your employer
Use the job analysis questions in Toolkit 4.1-to interview someone, perhaps another student who is working, about their job. What did you discover about the job analysis interview process and the
In groups of 4-or-5, identify the job specifications (knowledge, skills, and abilities) for the position of college or university instructor. (You will have approximately 20 minutes to complete the
How is the increasingly mobile workforce changing how, when, where, and what work is done? What opportunities and challenges face managers and mobile workers?
What are some of the pitfalls of employee teams? How can these be managed or lessened?
If a job incumbent inflates their work when submitting information for job analysis, why should this person be included in the process? Why shouldn’t the information for job analysis only be
Assume that you are a new manager in a hotel and you have been asked to prepare a job description for room attendants. What would you include as 5 key duties, and what would you list as 3 key skills?
Could call centre employees work from home? What potential problems could this cause to the design of their work?
Would working in teams be effective for call centre employees at ServiceOntario? Why or why not?
How could ServiceOntario ensure that call centre employees’ jobs are designed according to the job characteristics model?
What could be some potential problems when developing written job descriptions for call centre employees?
What job information would you collect when conducting a job analysis for call centre employees at ServiceOntario?
What can Jessie and Ashton do to enhance communication to employees?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table
What can Jessie and Ashton do to enhance the communication between the two of them?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at
Why are all the employees going to Jessie with their problems? How can a more equitable partnership and sharing of responsibilities be established?Jessie Singh and Ashton Chan met during new student
What can be done to change the culture within the company?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table and became
In addition to the problems identified by employees, what other actions should Jessie and Ashton take? Why?Jessie Singh and Ashton Chan met during new student orientation day at Parkville
What issues, in order of priority, should Jessie and Ashton address?Jessie Singh and Ashton Chan met during new student orientation day at Parkville University.They had been seated at the same table
Do you think you’d fit into Ikea’s culture? To assess, go to www.ikea.com/ms/en_US/the_ikea_story/working_at_ikea/our_values.html# and answer the 10 questions.What did you learn about yourself?It
If you are working or recently worked, how would you describe the culture of the organization?It is easy to say that supportive and people-centred cultures typically have more engaged and productive
How would you describe the culture at Top Notch Storage? What key actions are required in order to change the culture, particularly regarding health and safety?Lisa Harcourt sat at her desk and could
Why was the response rate so low, and how could this be improved for future surveys?Lisa Harcourt sat at her desk and could not believe the feedback received from the recent employee survey. As HR
What are the possible consequences if Lisa chooses to ignore the results from the employee survey given the low response rate?Lisa Harcourt sat at her desk and could not believe the feedback received
What should Lisa do next? How would you prioritize the issues that need to be addressed?Lisa Harcourt sat at her desk and could not believe the feedback received from the recent employee survey. As
Identify 3-companies that have violated health and safety regulations in your province.Prepare a 1-page summary describing the losses to the organizations in work (hours), the dollar penalties, and
Access the following websites or your provincial workers’ compensation site and list 3 items/3 points of information that surprised you from each website:???????? https://canadasafetycouncil.org
Access the Province of Alberta’s interactive health and safety quiz at http://work.alberta.ca/ohs-quiz/index.html. Pick 2-to 3-categories and take the quiz. Identify which quiz was the most useful
On an individual basis, access http://excellence.ca/en/awards/2016-cae- recipients/2016-cae-profiles/2016-caeprofile-manulife and review the information about Manulife Financial. What 1 thing about
Using any search engine, search on the phrase “employee engagement.” Look at each of the top 10 sites. Write a 1-page summary of your results, including which site provided the best information

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