1. What procedures should be used to develop the new processes for using the company’s intranet for communication with customers?

2. Assume the intranet communication system is implemented. What specific techniques can be used to train those who will be working with it?

3. Assume the tactic of naming a catering director will be implemented. Outline the subject matter to be covered in a training lesson to update the assistant manager about his or her staff party planning responsibilities.

4. Who should be responsible for being the point person for interactions with the customer advisory committee? What are the main responsibilities for this task? Which, if any, involve knowledge or additional training?