A hotel chain transfers its live reservation call center from the state of South Dakota (U.S.A.) to

Question:

A hotel chain transfers its live reservation call center from the state of South Dakota (U.S.A.) to a private company located in Mumbai, India. This is an example of
a. Offshoring and mediation.
b. Offshoring and arbitration.
c. Outsourcing and mediation.
d. Outsourcing and offshoring.

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