A strategic approach to recruitment and retention of employees includes a well-integrated orientation

(onboarding) program both before and after hiring. New employees need a clear understanding of company policies, expectations regarding their performance, and operating procedures.

Orientation is part of the socialization process that instills in new employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization. Onboarding helps to reduce reality shock—the discrepancy between what the new employee expected from his or her job and its realities. LO.1