Employee engagement is a positive, fulfilling, work-related state of mind characterized by vigour, dedication, and absorption. Organizational factors such as senior leadership, opportunities for learning and development, and company image and reputation are the primary influencers of engagement.

Outcomes of employee engagement include improvements in recruiting, retention, turnover, individual productivity, customer service, and customer loyalty, as well as growth in operating margins and increased profit margins and revenue growth rates. LO.1