Technology has the potential to reduce the administrative burden on the HR department so they are able to focus on more meaningful HR activities, such as providing managers with the appropriate decision-making tools that will enable them to make more effective HR-related decisions. Companies who use technology appropriately to manage their HR functions will be more effective than those that do not. Enhancing the relationship between HR and technology will enable HR to achieve three key objectives: (1) strategic alignment with the business objectives, (2) business intelligence—providing users with relevant data, and

(3) effectiveness and efficiency—changing how the work is performed by reducing lead times and costs and increasing service levels. LO.1