You work in the medical equipment and pharmaceutical department at a local hospital.

Your department is responsible for dispensing medical supplies and prescriptions to patients. There have been recent incidents in which patients have been quite vocal and threatening in their behaviour toward staff. As a consequence, you and 4 other staff have been appointed to a task group to undertake a workplace violence audit and then develop appropriate procedures. What steps might you take to do the audit, and what procedures might you use to minimize the possibility of workplace violence?