Select an organisation you are familiar with. Identify at least one major decision that the organisation has taken recently. Describe the decision-making process that took place, paying particular attention to the following points:

(a) describe how managers became aware that a problem existed and that a decision was required;

(b) describe what information was gathered so that managers could achieve a good understanding of the problem;

(c) provide examples of any alternative solutions that were considered and explain why these were eventually rejected;

(d) explain why the final solution was selected and describe how it was implemented;

(e) discuss how the solution was evaluated and whether or not it was successful.