i want complete solution for my assignment and it should be without plagiarism

COIT20274: Information Systems for Business Professionals, Term One 2016 Assignments 1 & 2 Requirements Assignment 1 - Due 5 pm, Friday of Week 4 Assignment 2 - Due 5 pm, Friday of Week 10 The requirements for assignments 1 and 2 are presented together as they are closely related. Note carefully their different due dates (refer to Academic Calendar for the current term). These assignments offer you the opportunity to consolidate what you learned in this course and further research; then apply to a case study. Read the \"Case Study - Excellent Education International\" first to get a general idea, then complete the tasks detailed for each assignment. Submit the reports by their due dates. Penalties of 5% per day will be applied for late submission. Assignments overview In Assignment 1, you will undertake a literature search to identify some references relevant to the case study questions. Although you should consider the case study and questions in identifying relevant references, you do not need to provide the answers in assignment 1. This literature search assignment helps you to understand the topic areas related to the case study questions and prepare you for assignment 2, in which you will prepare a full report to address the case study questions. You must do assignment 1 on an individual basis, not as a group. Note that Assignment 1 is not a formal literature review, that is, you are not summarising, evaluating, or clarifying all literature on the topic. You are only justifying the use of some relevant references for Assignment 2. Assignment 1 will be assessed on the appropriateness of your choice of references and the justifications you presented. In Assignment 2, you will prepare a non-technical report in which you present research findings, analysis and recommendations related to the Case Study Questions. You will use the references chosen in assignment 1, adjusted appropriately according to assessment feedback. You must submit your report in the format as specified in the assignment requirements. Students may work on this assignment on an individual basis, or form a group of up to three members to work as a group assignment. Assignment 2 will be assessed according to criteria listed in the downloadable marking criteria sheet. The content requirements follow directly on from the Case Study and Case Study Questions. Correct referencing For both assignments, use HARVARD referencing style for in-text references and for the Reference List. Please refer to the CQU Harvard referencing guide. Both the 2015 or 2016 versions may be used. https://www.cqu.edu.au/student-life/services-and-facilities/referencing/cquniversity-referencing-guides Copy/plagiarism detection process On submission, assignments are scanned by the copy detection software, Turnitin. Your assignment is checked against external sources and submitted assignments from current and previous terms for this course and other courses. Any copying found may be investigated. On investigation, marks can be deducted for any part of the work that is categorised as plagiarism, and further, any student identified in the copy detection process may be subject to penalties including deduction in marks, failure in course or expulsion from the University. Full details of the University's plagiarism policies are available from the CQU website. COIT20274 Assignment Requirements - Term one, 2016 Page 1 of 4 Assignment requirements and report structure for ASSIGNMENT 1 First, read the Case Study and the questions carefully. Next, you must identify a total of six unique references that will help you to answer some or all the Case Study Questions in assignment 2. The following CQU library guide has links to useful resources, such as using 'Discover It' to search on relevant journal articles and books: http://libguides.library.cqu.edu.au/ICT Your list of proposed references must include at least three academic (scholarly) references and at most three general credible references. This means you can use more academic references and fewer general references, but not vice versa. The academic references must be from academic (scholarly) journals. The general references may be from relevant textbooks, high quality books or industry magazines. You should use your prescribed textbook as one of your general references. Using multiple quotes or material from different pages in the same reference is only counted as one reference. The references can be from printed or online sources and must be current (i.e., within the last five years). You can use material from organisational web sites as an example to support your arguments but these will not be counted towards the references' quota (i.e., six references). Some websites are not acceptable as reference sources in research tasks. These include general encyclopaedic sites such as Wikipedia and student study sites that publish papers in various school or university study categories. Likewise, general printed encyclopaedias, popular magazines and newspapers are not considered to be scholarly references. In the body of the report, in your own words, write a justification for each selected reference, how each reference is relevant to one or more Case Study questions. Use in-text reference to acknowledge the source. Each justification would therefore include at least one in-text reference. The assignment 1 report must include the sections in the order shown below: Title page - must include: assignment title, a suitable report title, your name and student number, course code and name, term and year, your local lecturer / tutor, due date, and the date submitted. Place title page on its own page. Introduction - State the purpose of the report, and outline the scope of the report. Justification - Present six sections. Each section focuses on one selected reference. Present the justification on why it is relevant to one or more Case Study questions. Present the relevant sub-topic areas in words, with the relevant question numbers (Q1-7). Use a suitable sub-heading for each section, reflecting the relevant sub-topic areas. Use concise writing style to cover essential ideas. Present all justifications (six sections) in 2-3 pages. In-text references must be in CQU Harvard referencing format. Reference List - Use a new page to present, according to CQU Harvard referencing format. Other report components such as Executive Summary, Conclusions and Recommendations are not required in assignment 1. Other requirements on format Header (short assignment title, left aligned; course code/term/year, right aligned) Footer (your family name and student ID, left aligned; page number, right aligned) Header and footer should start from the page containing 'Introduction' heading. Use section breaks to control. Text formatting (Times New Roman, 12pt., single-spaced). You may also make use appropriate emphasis such as bold, italics, and underscore. Paragraph formatting (justify, single spaced and 6 pt. space after each paragraph) Page formatting (should be in A4, portrait orientation, with 2.54cm margin all around) Do not use bullet-point for Headings and Sub-headings. Numbering may be used. COIT20274 Assignment Requirements - Term one, 2016 Page 2 of 4 Assignment requirements and report structure for ASSIGNMENT 2 Students may work on this assignment on an individual basis, or form a group of up to three members to work as a group assignment. Students who have interest to work as a group assignment could have the opportunities to learn valuable group work skills. It can also save time and allow the sharing of tasks, but in return for this benefit, students are required to demonstrate a greater use of collaboration and communication in a small team environment. For example, you should attend group meetings and submit brief record on three group meetings as samples. Please read the additional requirements stated in the 'Group Mode Rules' document for details. On campus students should follow the advice and seek the approval from your local lecturer or tutor. For distance learning students, you may express your interest and gain contacts via the forum in the course web page (Moodle). If there are two to three students would like to form a group, you should discuss the feasibility of communication and collaboration, nominate a coordinator. The group coordinator should submit a proposal on forming a group to the Course Coordinator for consideration, by Monday in week 6 (18 April 2016). As the consultant, your report is to advise your clients on the possibilities that would best suit their existing and future needs. You do this by writing a non-technical report that addresses all the sub-topics raised in the Case Study Questions and making full use of the references you identified in assignment 1 plus at least four more scholarly references, making a minimum of ten references. You are encouraged to conduct further research, on more than the minimum requirements of ten references. You should acknowledge all the references. Note that your use of the references should fully incorporate any feedback received from assignment 1 assessment. For example, if a reference was marked as inappropriate in assignment 1, then that reference cannot be used in assignment 2. You must select a new reference to replace the inappropriate one. Assignment 1 will not be marked again so do not re-submit it. The replacement reference will be marked on its merits in assignment 2. The report must include the following sections in the order shown Title Page (same as the requirements in assignment 1) Executive Summary (purpose of the report, summary of major findings and conclusions, specific recommendations) Place this on its own page. Introduction (purpose and scope of assignment 2, no need to have further sub-headings within 'Introduction') Discussion (follow the order of Case Study questions to address all sub-topics, use your own words in a professional style, supported by references) Good headings and sub-headings should be used to improve presentation. Do not present in question/answer format. Use concise writing style to cover essential ideas. Present the whole Discussion section (covers all sub-topics in Case Study questions) in 4-8 pages. Conclusion and Recommendations (wrap-up on major points, based on discussion and analyses, state the recommendations on specific action) Reference List (use CQU Harvard referencing style). Place this on its own page. Other requirements on format Follow the format requirements on assignment 1, regarding header, footer, text, paragraph, page, headings and subheadings. COIT20274 Assignment Requirements - Term one, 2016 Page 3 of 4 Notes The assignment will be marked on the criteria listed in the marking guides that can be found on the course website. Use these marking guides to double-check you have covered all requirements. There is no need to discuss detail hardware and software specifications, such as details on memory size or response time. You are encouraged to focus on addressing the concerns of management as detailed in the Case Study Questions, in a way that is understandable by non-technical business managers. Make any necessary assumptions if that are not covered by the assignment materials. List your assumptions clearly. There is no fixed \"correct\" solution for the report. It is possible for students to have different findings and recommendations. What is crucial is that the arguments presented are logical and consistent, demonstrate your learning and research, and clearly addresses the sub-topics stated in Case Study questions. Prepare the report in your own words as much as possible. Learn to paraphrase the ideas from various sources. Lengthy quotes, even if referenced correctly, are not considered to be your own work. Further enquiries For on-campus students, your assignment will be marked by your local lecturer or tutor. You should forward your enquiries to and follow the advice from your local lecturer or tutor. For students in the Brisbane Campus and distance learning students, please contact the Course Coordinator. Michael Chan, COIT20274 Course Coordinator Email: m.chan@cqu.edu.au COIT20274 Assignment Requirements - Term one, 2016 Page 4 of 4 COIT20274 - Information Systems for Business Professionals (Term 1, 2016) Case Study for Assignments 1 and 2 The Case: Excellent Education International (EEI)* Excellent Education International (EEI) is a student recruitment business operated by Mr Philip Wong in the city of Great Tong, southern China. The business specialises in offering services on international education. It provides information and services to students in Great Tong city regarding overseas education options. It acts as recruitment agents for universities from overseas countries, including Australia. Two years ago, Philip obtained a Business Degree from an Australian University and began his small business from his home. After he operated the business part-time for one year, he decided to increase his capacity to a full-time business enterprise, and rent office space in the city CBD. EEI began operating as a boutique student recruitment business with Philip and his assistant Vicky undertaking most of the work. Philip bought two personal computers, a multifunction device (Printer, Scanner, Fax & Copier) and hired a room in a business centre to set up the initial operation. The business operated five and a half days a week and engaged in minimal advertising. To differentiate EEI from its competitors, Philip decided to keep his operations very transparent to the students and disclose all commissions in writing to the potential students that he would recruit. Generally students do not need to pay for the services they received from EEI, if they enrol in a university through EEI. The university would pay commission to EEI for the referral. EEI's business processes were manual, including the creation of client contracts, accepting payments and issuing receipts, generating letters and documents to stakeholders. Client details were maintained using a spreadsheet, and appointments were maintained in Microsoft Outlook. Initially these processes were carried out effectively for the small client base. All client files at this initial stage were paper based and staff would often need to spend time searching for a particular file. Once the client file was found, additional time was spent looking for documents within a particular file. Sometimes files would go missing and then reappear after a few days. The misplacement of files would create strain for the staff by causing embarrassment in front of clients. Philip soon realised that valuable time was being wasted locating and managing files. Recently the legislations in some countries require that the file from a closed case had to be kept on the business's records for up to seven years. As EEI's model gained popularity, its client base increased and as a result the business hired additional staff to assist at peak times. This improved the level of service EEI provided to customers and also increased their capacity to take on more cases. As the market is changing, universities and students are requiring more information from EEI with a faster response time. There are more competitors emerged in this industry. Most of the competitors who handled a high volume of referrals, have an online web presence, engaged in heavy advertising on social media and were ranked highly on search engines results. Many competitors also provided online responses and the facility for students to place online application for admission. *Excellent Education International (EEI) is a fictitious entity. Any similarity to actual businesses is entirely coincidental. COIT20274 - Term 1, 2016 - Case Study Page 1 of 2 Two years ago Philip was joined by a young executive Peter. Early this year he convinced Philip that EEI should take advantage of its brand and expertise by opening offices or offering franchise, in other big cities of China and other countries such as India, South America and Northern Europe. Philip agreed with Peter's proposal, recognising it as an opportunity for growth into rapidly expanding areas of high potential. However Philip is uncertain about how he will manage the increase in locations, particularly with regard to the existing manual processes and systems. For example, Philip manually manages staff leave, payroll and timesheets. It will be a challenge to duplicate these processes in other locations. Philip is also concerned about sharing client information across sites, and managing the movement of client files from one site to another. He is aware that he will need to have regular meetings with staff to ensure that a high level of customer service is maintained at EEI. All these issues need to be considered from a strategic point of view as Philip is already facing great difficulty in managing his current workforce of ten staff. Peter convinced Philip to engage you as a consultant. Your job is to provide EEI with solutions that address the following sub-topics and issues. Please also provide recommendations on what EEI needs to implement. Case Study Questions 1. In order to help EEI management, define what information systems are and briefly explain how information systems are important to future operations at EEI. While answering this question, explore the different kinds of information systems that could be beneficial to any small business. 2. Identify and list the specific opportunities and problems related to EEI, from both business and systems perspectives. As a consultant, please consider the information from the case materials and your relevant experience in the international education market. List these opportunities and problems in order of priority. 3. With reference to your findings in item 2, what are the key information requirements of EEI? Discuss how the information would enhance EEI's competitive position. 4. Which information systems can help EEI in fulfilling the information requirements, managing their business, developing on the possible opportunities, resolving the problems and making business decisions? 5. Explain how EEI could strategically utilise the internet, intranet and extranet to engage with key stakeholders, including its employees, clients and business partners, and fulfil communication and collaboration requirements. 6. \"Change management\" is an important concept to business organisations. How could EEI best manage the organisational changes that would occur with the implementation of the information systems you are proposing? 7. For various stakeholders at EEI, what are some of the possible security and ethical issues that may arise with the use of the proposed information systems? What could be done to resolve such issues? COIT20274 - Term 1, 2016 - Case Study Page 2 of 2 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Edition T3 2015 The Abridged Guide to the Harvard Referencing Style (author-date) is based on: Commonwealth of Australia 2002, Style manual for authors, editors and printers, 6th edn, John Wiley & Sons Australia, Milton, Qld. This document can be found on CQUniversity's referencing Web site at http://www.cqu.edu.au/referencing (click on Harvard). Other information about academic writing is available via the Academic Learning Centre's Moodle site. Maintained by Academic Learning Services Unit Edition T3 2015 Published by CQUniversity Australia COMMONWEALTH OF AUSTRALIA WARNING This Material has been reproduced and communicated to you by or on behalf of CQUniversity pursuant to Part VB of the Copyright Act 1968 (the Act). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice. CQUniversity CRICOS Codes: 00219C - Qld; 01315F - NSW; 01624D - Vic Table of Contents How to use this guide.......................................................................................................... 1 Part 1: Terms and concepts vital for using Harvard............................................................... 1 Why reference? ....................................................................................................................................... 1 Key terms ................................................................................................................................................. 2 What is plagiarism? .................................................................................................................................. 4 How to reference ................................................................................................................ 4 Getting started with the reference list .................................................................................................... 5 In-text citations ...................................................................................................................................... 10 Paraphrasing and summarising .............................................................................................................. 12 Quotations ........................................................................................................................13 Verbs that help with author prominent referencing ............................................................................. 15 Copying or reproducing tables, figures or images ................................................................................. 16 Capitalisation for in-text citations and reference lists ..........................................................19 Symbols .............................................................................................................................20 Acronyms and initialisms ...................................................................................................21 Abbreviations ....................................................................................................................23 Latin words and their abbreviations ...................................................................................27 Part 2: How to use citation examples to assist with your reference list ................................28 Hard copy books .................................................................................................................................... 29 E-Books .................................................................................................................................................. 36 Hard copy journal articles ...................................................................................................................... 37 Online or electronic journals ................................................................................................................. 39 Hardcopy newspaper articles ................................................................................................................ 40 Online newspaper articles ..................................................................................................................... 40 Reports ................................................................................................................................................... 41 Conference papers ................................................................................................................................. 42 Other documents on the World Wide Web (WWW) ............................................................................. 43 Government documents ........................................................................................................................ 45 Government or legal documents as hard copies ................................................................................... 46 Law cases ............................................................................................................................................... 47 University-provided study materials as hard copies .............................................................................. 48 Study Guide (author known) .................................................................................................................. 48 Study Guide (author unknown).............................................................................................................. 48 Text reproduced in a university module or readings ............................................................................. 48 University-provided electronic and multimedia study materials .......................................................... 49 Multimedia on the web ......................................................................................................................... 51 Specialised sources ................................................................................................................................ 52 Index .................................................................................................................................57 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Edition 3, 2015 i How to use this guide This guide provides an introduction to the intricacies of referencing using the CQUniversity Harvard style of referencing. Part 1 offers explanations of terms and concepts that are vital for the development of your knowledge so you can become proficient at referencing. Labelled and annotated examples are used to assist you. There are a number of variations on the Harvard style of referencing and it is important for you to use the style shown in this guide. Once you are familiar with some of the concepts and key words you will find it much easier to use Part 2 of this guide which contains further examples of in-text and reference-list references. Referencing requires attention to detail, so you will need to refer to these examples and explanations a number of times as you develop references for your assignments. There is much more information about these concepts available to students of CQUniversity in the form of on-campus workshops, online workshops, Info Sheets and videos. These can be found on the Academic Learning Centre (ALC) Moodle site. If you are enrolled in a degree at CQUniversity it is also possible to ask an ALC adviser for some assistance with referencing. Part 1: Terms and concepts vital for using Harvard Why reference? In academic work, you are expected to research specific topics by reading about those topics using a range of different sources. Referencing is how you acknowledge the sources of information you have drawn on in your research. References must be provided whenever you use someone else's opinions, theories or data. This enables you to: support your work with the authoritative work of other authors avoid plagiarism by giving credit to the original source of an idea or piece of information demonstrate your knowledge of a topic and show that you have researched, read, thought about and come to a point of view on it. You need to reference information from books, articles, DVDs, the World Wide Web, other print or electronic sources and personal communications. A reference is required if you: use a direct quotation copy or reproduce (e.g. use figures, tables or structure) paraphrase (put another person's ideas into your own words) summarise (give a brief account of another person's ideas). The terms above and many others are explained in the following section. An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e |1 Edition 3, 2015 Key terms Term Explanation Author The person, group or organisation that created the source. There may be single or multiple authors; or single or multiple editors; or organisations may be credited as authors rather than specific individuals. If the source has no designated author you may use the title in place of the author. Bibliography A complete list of all sources consulted when preparing a piece of work, whether cited in-text or not. It records the full publication details of each source in the same way as for a reference list. Use a bibliography only if specifically requested to do so. Copy or reproduce Inserting an image, figure or table from a source in your own work without modifying it in any way. If you reproduce a table in your work, you should label it as a table and include a citation. Tables should be numbered sequentially with a title above and citation below. If you include data, or some columns of data, from a table in your work, you also need to include a citation. If you include an image, diagram or visual in your text it is referred to as a Figure or a Table which should be numbered sequentially, e.g. Figure 1 or Table 1. These are called labels. The source of the image, figure or table should be typed under the label. E-book, e-book or eBook An eBook is an electronic version of a print book that can be downloaded and read on a computer or other digital device. However, printed copies may not exist and the eBook may be the only version of the text. You may find a complete book or chapters of the eBook. Some of these are free and other must be bought from publishers or suppliers. In text citation or intext reference This is a reference to other people's work given in parenthesis (round brackets) in your sentence (in-text). It is a record of the author, date and sometimes page number of any sources you use. Use surnames for in-text citations (no initials). The position of the in-text reference varies depending on where you use author prominent or information prominent citations. An essay with few or no citations will be a cause of concern for lecturers as this may indicate plagiarism or limited research. Journal article Journals are collections of articles that are published on a regular basis to report current research within a discipline. Journals are sometimes referred to as magazines, periodicals or serials. Paraphrase Paraphrasing is putting someone else's ideas into your own words. When you paraphrase, you must provide an in-text reference to show that the material comes from another source. Quotation A direct quotation is the exact reproduction of someone's words which is marked with quotation marks or other special formatting. It requires a citation. P a g e |2 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Term Explanation Reference list The complete list of all sources cited or quoted in the text of your work. The reference list appears at the end of your work. It records the full publication details of each source and is arranged in alphabetical order. Every in-text reference should appear in the reference list, and every item in the reference list should be mentioned at least once in the assignment. Additionally, the references that appear in the text must have the same spellings and dates as the ones in the reference list. Source The place where the information was found. Source type refers to whether the source is a book, article, website etc. and whether it is print or electronic. Referencing rules differ for each source type. Summary A brief account of another person's ideas or research in your own words. A summary of a work or section of a work, or a general reference to someone's work or ideas, requires a citation. URL This is the abbreviation for Uniform Resource Locator. It also known as the web address. When including a URL for a source found on the web it is not necessary to include a long URL if the website has a search engine. Leave the URL to break or fit the line in its own way; do not use enter or a space to push the URL to a new line. If it is pushed onto a new line, the extra enter will make it impossible for the automatic alphabetiser to be used to sort the reference list. An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e |3 Edition 3, 2015 What is plagiarism? One of the benefits of becoming proficient at referencing is that it will assist you to avoid plagiarism. CQUniversity's Academic Misconduct Procedure defines plagiarism as 'the presentation of work, ideas or data of others as one's own, without appropriate acknowledgement and referencing' (CQUniversity 2014, p. 1). This includes using an author's work, another student's work, or your own previously submitted work without acknowledging or citing it, all of which are considered forms of plagiarism. CQUniversity has an Academic Misconduct Procedure. You will need to search for it here http://policy.cqu.edu.au/Policy/policy_list.do# Plagiarism is one of the behaviours discussed in this document as it is considered serious misconduct and must be avoided at all times. Developing the following skills will help you to avoid unintentional plagiarism or poor referencing: note-taking techniques organising your sources summarising correctly and efficiently paraphrasing using direct quotations appropriately acknowledging the resources upon which you have based your ideas by referencing intext referencing your sources correctly in the reference list. For further help on avoiding plagiarism, see the Academic Learning Centre's Academic Integrity and Plagiarism module, available on the ALC's Moodle site https://moodle.cqu.edu.au/course/view.php?id=1497 Assistance with the skills listed above is provided by the Academic Learning Centre if you are enrolled in a degree at CQUniversity. How to reference The Harvard (Author/Date) system is composed of two elements: in-text citation and a reference list. 1. An in-text citation is the acknowledgement of an author's words or ideas in the body of your assignment. 2. The reference list is at the end of the document. It lists all of the sources referred to in your assignment in alphabetical order by author's surname. Information provided in this list includes: author, date, title, publisher and place of publication. Remember to organise your reference list alphabetically using the author's surname, the organisation or company names. An example of a reference list and a checklist follows in the next section. P a g e |4 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Getting started with the reference list Organising your resources is a useful skill, so as you decide what will be useful for your research and writing it is important to generate a reference list to avoid losing any relevant information about the source details. This process can be time consuming, but once done it provides a useful tool for developing in-text citations. Remember to check this initial list against those used in-text and remove any unused items because a reference list should only include citations that have been used within your assignment. The reference list does NOT include all your background reading. When including a source in the reference list you must provide the reader with enough information to locate that source. Figures 1, 2, 3 and 4 on the following pages demonstrate how specific sources are included in the reference list. This guide does not contain an exhaustive list of examples, so at times you will need to problem solve to decide how to reference the source you used. Referencing journal articles and periodicals When including a journal article in the reference list, the following elements should be presented in this order: 1. author's surname (family name) and initials. Even if the source gives the author's names in full, use only the initials for their given names. When an author has two or more initials, the second initial stands for the middle name. In Western culture, given names are usually placed in front of the family name. If the family name has been placed first this will be indicated by a comma directly after it e.g. Brizee, HA. 2. year of publication 3. title of article in single quotation marks and minimal capitalisation 4. title of journal or periodical in italics and maximal capitalisation 5. volume number 6. issue number or other identifier (for example, Winter) 7. page numbers on which the article begins and ends. Use the following format to reference journal articles found both in print (hard copy) and in electronic form (soft copy) through the CQUniversity Library catalogue Discover it! or for those found on other databases, including ACQUIRE. Figure 1: Referencing a journal article Source: Author An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e |5 Edition 3, 2015 Journal article from the Web If you find a journal article through a standard Web search (e.g. using Google or MSN, not through a CQUniversity Library database or Discover It!), give the full details of the article as shown in Figure 1 and add the date you viewed the Web page and the Web address of the article. For example: Kennedy, I 2004, 'An assessment strategy to help forestall plagiarism problems', Studies in Learning, Evaluation, Innovation and Development, vol. 1, no. 1, pp. 1-8, viewed 7 October 2005, http://www.sleid.cqu.edu.au/viewissue.php?id=5 Referencing a book For a book, the following elements should be presented in this order: 1. author's surname (family name) and initials. Even if the source gives the author's names in full, use only initials for their given names. When an author has two or more initials the second initial stands for the middle name. In Western culture, given names are usually placed in front of the family name. If the family name has been placed first this will be indicated by a comma directly after it. 2. year of publication 3. title of book in italics and minimal capitalisation 4. the edition, if not the original publication; for example, 4th edn 5. publisher 6. place of publication. There should be commas between all elements except the initials of the author(s) and the date. Figure 2: Referencing a book with one author Source: Author Place of publication refers to the city in which the publisher is located. If several cities are given on the source, use the first-listed city. If the place of publication is little-known or could be confused with another place of the same name, provide the state as well. P a g e |6 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Law case For a case of law the following elements should be presented in the following order: 1. The case name 2. The year of case 3. The volume number 4. The law report series 5. The starting page of the source. Figure 3: Referencing a law case Source: Author Referencing a website For a website, the following elements should be presented in the following order: name of the author/sponsor/owner of the site/ organisation/department year of publication on the Webif no date, use n.d. title of page/site in italics and minimal capitalisation date you viewed the site typed in full (day, month, year) URL underlined, black font, no full stop. Figure 4: Referencing a website Source: Author Using URL references URLs are underlined and in black font; most word processing packages will automatically underline the Internet address. To deactivate live links right click on it and choose 'remove hyperlink', then underline. An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e |7 Edition 3, 2015 Long URLs To avoid very long URLs, it is acceptable to give the home page for a website rather than the exact URL of the page you are referencing as long as the website has a search facility. For example: Australian Bureau of Statistics (ABS) 2013, Australian social trends: pregnancy and work transitions, 2013, cat. no. 4102.0, viewed 18 November 2014, http://www.abs.gov.au/ The 'Cite' option in CQUniversity Library's Discover It! service If you find an item in Discover It! you can use the 'Cite' button on the right-hand side of the screen to generate the citation for you. This time saving 'cite' button will display your item in a number of different referencing styles but be aware that the referencing style called Harvard in Discover It! is a USA version of Harvard, so it is NOT the same as the Australian version of Harvard used by CQUniversity. Be sure to use the referencing style shown in this Harvard guide to adapt the 'Cite' reference to suit CQUniversity's style. Unpublished sources Always try to use published materials for your assignments. Unpublished materials usually comprise theses or papers presented at a conference. You must also ask the lecturer for permission if you want to use material from one of your previous assessment tasks. Sample reference list References Australian Bureau of Statistics (ABS) 2014, Where do migrants come from?, cat. no. 4102.0, viewed 20 October 2014, http://www.abs.gov.au Department of Sustainability, Environment, Water, Population and Communities 2012, Salinity, fact sheet, viewed 18 November 2014, http://www.environment.gov.au/water/publications/quality/factsheet-salinity-and-waterquality Gottliebsen, R 2004, '1964-2004 and beyond', Australian, 28 July, p. 12. 'Multifacet menace' 2007, Science, vol. 317, no. 5836, pp. 301-304. Robbins, SP, Millett, B, Cacioppe, R & Waters-Marsh, T 2001, Organisational behaviour, 3rd edn, Prentice Hall Australia, Frenchs Forest, NSW. Stevens, LP & Bean, TW 2007, Critical literacy: context, research, and practice in the K-12 classroom, Sage Publications, Thousand Oaks. Sutton-Spence, R & Kaneko, M 2007, 'Symmetry in sign language poetry', Sign Language Studies, vol. 7, no. 3, pp. 284-318. Watkins, D & Langford, J 2007, 'A new phase in Australia's double tax agreements', Taxation in Australia, vol. 42, no. 2, pp. 30-35. For more assistance and advice on referencing or formatting assignments (adding page numbers etc.) please refer to the ALC Moodle Academic Communication or Computing discipline area. The checklist on the following page is also a useful tool. P a g e |8 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Check your reference list Checked Key point The reference list begins on a new page. It should be the last page of your assignment; however, any appendices go after the reference list. Margins are set at least 2.54 cm top and bottom and left and right. Font style and size is same as for the rest of the assignment: usually Times new Roman 12 or Arial 11. Line spacing in the reference list is single even though the assignment is 1.5 or double line spacing. The title is References and it is bold, left aligned, and has the same font style and size as the document. The reference list is aligned with the left margin. A blank single-line space is left after each reference (or set 12 pt paragraph spacing). Numbers, letters and bullet points are not used to indicate new citations. The reference list is arranged in alphabetical order according to the author's family name (surname). The family name must be written in full and initials used to represent given names. References by the same author in different years should be ordered by year. Place the oldest work first. References by the same author that have been published in the same year are listed alphabetically according to the title of the book/article and a lower-case letter is added to the date, in both the reference list and in-text citations; for example: Education Queensland 2007a, Education Queensland 2007b, Education Queensland 2007c. If there is no author or authoring body, the reference is listed alphabetically according to the title of the article itself. If a source is authored by an organisation rather than an individual, it is listed alphabetically according to the organisation's name. For example: CSIRO or Education Queensland. All URLs should be underlined and black font. Most word processing packages will automatically underline an Internet address. URLs are left to break or fit the line in their own way; do not use an enter or a space to push the URL to a new line. Long URLs can be shortened to give the home page URL but only if there is a search function available on the website. Any reference that starts with a number precedes the alphabetical listing and is listed numerically; for example, 3D Networks 2007, Delivering on ... will appear before Anderson, J 2013, ... Every in-text reference appears in the reference list, and every item in the reference list is to be mentioned at least once in the assignment. Additionally, the references that appear in the assignment itself must have the same spelling and dates as the ones in the reference list. An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e |9 Edition 3, 2015 In-text citations In the text of an assignment, ideas taken from other people are indicated by placing the author's surname and the year of publication in parenthesis, for example, (Cleary 2013). This element is referred to as the citation. Citations indicate where you have used such sources of information and must be used appropriately if you want to avoid being suspected of plagiarism. When you cite sources of information in the text of your assignmentregardless of whether you quote, paraphrase, reproduce or summariseyou should include: the author's surname (family name) the year of publication correct punctuation and spacing. In-text citations require page numbers when directly quoting or when using statistics graphs, tables or images from the source. Page numbers may also be required when paraphrasing an author's words/material if referring to specific information on a particular page, paragraph or chapter. Types of in-text citations There are two ways of referencing in-text: author prominent and information prominent. These can be applied to either quoting or paraphrasing. Where you place citations depends on the emphasis you wish to apply and can be important to the argument you present. If you wish to quote or paraphrase an author and want to emphasise the author, then your citation becomes author prominent and you will use the author's name as part of your sentence. The citation will look something like this: Sherwood (2012) concludes that ... If you wish to emphasise the information you have paraphrased or quoted from an author, then your citation becomes information prominent and you will add a citation at the end of a sentence. The citation will look something like this: ... as evidenced from a recent Australian study (Jones 2012). Examples of in-text citations The paragraph on the following page demonstrates the use of a range of in-text citations using both author prominent and information prominent citations and also shows examples of verbs (in bold) that help with author prominent referencing. More information is also provided about quoting and paraphrasing in the two different ways mentioned above, along with further examples. Some further notes for in-text citations ~ Some science lecturers may prefer fewer author prominent citations and more information prominent citations. ~ In-text citations are included in the word count of your document. ~ The full stop is placed after the parenthesis when the citation is at the end of the sentence; for example ... (Brown 2014). P a g e | 10 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Example of referencing in context Retired Australians have been included as a campaign target for Volunteer Tourists for a number of reasons. The evolution of this group makes them attractive as they have commenced planning their retirements and are trying to do the most with their lives after their retirement, including travel. Research by Gibson (2002) 1 on later life and retirement in the United States revealed that many of the participants experienced a feeling of more freedom to do what they want to do during retirement and later life. This is also evident in a report published by The Australian ('Get-up-and-go brigade are taking on the whole world' 2007, p. 29) 2 which shows that there are a growing number of retirees who are putting on their backpacks and travelling. This point is further supported by Upe (2013, p. 3) 3 who states that Australia has 5.5 million baby boomers and many are able to travel as they are now retired. In addition, as Salomon, Russell-Bennet and Previte (2013) 4 explain, Baby Boomers are also much more active and physically fit than the preceding generation. These authors 5 point out that Baby Boomers who are facing retirement are experiencing a shift in their retirement approach from achievement orientation to quality of life. In Australia the 55- plus age group makes up 24 per cent of the population and they have 56 per cent of the country's net wealth (Upe 2013, p. 3) 6. They prefer to enjoy their retirement by spending their money rather than leaving it as an inheritance for their children (Salomon, Russell-Bennet & Previte 2013) 7. Furthermore, intellectual curiosity and spirituality were identified as primary motivations for travel among older people (Achkoyan & Mallon 1997, cited in Gibson 2002, p. 12) 8. It is evident that the over 55s have many traits that make them suitable candidates as Volunteer Tourists including their freedom, funds and a longing for education and new experiences. The small numbers in the paragraph above refer to the footnotes below. This is for demonstration purposes only - do not use footnotes in your essay! 1 Author-prominent summary 2 Newspaper article with no author so title is used instead of author in the in-text citation 3 Author-prominent paraphrase with specific data so page number is given 4 Author-prominent paraphrase of general idea so no page number is given 5 Reference to previous author is clear so no in-text citation is needed 6 Information prominent paraphrase with specific data so page number is given 7 Information prominent paraphrase from a source with multiple authors 8 Information prominent paraphrase from a secondary source so a page number is needed from the source the student read. An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e | 11 Edition 3, 2015 P a g e | 12 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Paraphrasing and summarising Paraphrasing or summarising is preferred to quoting when you want to use the idea expressed in the source and not the specific language used. Other advantages of paraphrasing and summarising include: expressing the key point of a source in fewer words and demonstrating your understanding of the source better than a quotation. When paraphrasing, providing a page number is optional. However, it is recommended you provide a page number when making reference to a specific statistic, sentence, paragraph or chapter. When summarising, a citation must be included but a page number is not required. Refer to pages 10 and 11 for explanations and examples of author prominent and information prominent types of citations. Paraphrasing Author-prominent Information prominent A paraphrase is made up of an author's ideas but expresses them in other words. It does not need quotation marks because it is not a word-for-word quotation. According to Unterhalter (2007, p. 5), equal treatment of the genders in education should be the goal of every just society. Equal treatment of the genders in education should be the goal of every just society (Unterhalter 2007, p. 5). Summarising Author-prominent Information prominent A summary includes a condensed form of the information, keeping the main point of the article but omitting detailed examples, while maintaining the original idea or meaning. Technical words remain. McMillan and Weyers (2011) outline a number of note making strategies that students should to understand that will make this task more manageable as it is an important skill to use in learning. Students should understand that note making is an important skill and that there are several strategies available that will make this task more manageable (McMillan & Weyers 2011). To paraphrase: change the structure of the original sentence and change the words. It is not enough to do just one of these. Quotations When quoting, you must give the author's exact words. You can use short quotations (fewer than 30 words) or long quotations (30 words or more). A general rule in academic work is that no more than 10% of an assignment should be in the form of direct quotations. Short quotations Examples of short quotations Short quotations (fewer than 30 words) should: Author prominent Information prominent Unterhalter (2007, p. 5) argues that 'gender equality in schooling is an aspiration of global social justice'. It has been argued that 'gender equality in schooling is an aspiration of global social justice' (Unterhalter 2007, p. 5). In Wilson's (2013, p. 32) report 'the building inspector estimated that there [sic] house was a fire hazard'. In his report 'the building inspector estimated that there [sic] house was a fire hazard' (Wilson 2013, p. 32). be incorporated into your sentence smoothly without disrupting the flow of your paragraph be enclosed in single quotation marks include the page number in the citation have the full stop after the citation if the quotation is information prominent have the full stop after the quotation if the citation is author prominent be in the same font size as the rest of the assignment. When an upper-case letter starts a quotation which comes in the middle of a sentence, it is acceptable to change the upper-case letter to a lower-case letter so that it fits with the grammar of your sentence unless the word is a proper noun (i.e. Australia or Robert). Direct quotations must be accurate. If there is any incorrect spelling, punctuation or grammar in the original quotation insert the word sic, italicised and in square brackets, directly after the error in the quotation. An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e | 13 Edition 3, 2015 P a g e | 14 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Long quotations Example of a long quotation Long quotations (more than 30 words) should: Information prominent Author prominent Though many may recoil from making their private lives public in digital spaces, there are obvious benefits for young people: Rowan (2001, p. 39) summarises the effects of a limited world view when she states that: be introduced in your own words with the lead-in statement ending with a colon (:) be used infrequently not be enclosed in quotation marks begin on a new line be fully indented by 1.27 cm from the left margin (Ctrl + M) be in single line spacing be in a smaller font. For example, use Times New Roman 10 or Arial 9 have an in-text citation including author, date and page number The public life is fun. It's creative. It's where their friends are. It's theatre, but it's also community: in this linked, logged world, you have a place to think out loud and be listened to, to meet strangers and go deeper with friends. (Nussbaum 2007, p. 27) This poses a real challenge for educators. In many cases, we are drawing on educational resources, or curriculum documents which are in themselves fairly narrow in the view of the world they represent. This helps to make this view seem natural and normal. be separated from the lead-in statement and from the text that follows with one blank line. For a long information prominent quotation, the full stop goes after the quotation and before the in-text reference. Other elements to consider: If you need to omit a word or words from a quotation, indicate this with an ellipsis (three dots). If you need to add a word or words to a quotation, put them in square brackets [ ]. The use of emotive language can be effective in influencing audiences to believe in a certain way: This passage attacks everyone who opposes the introduction of identity cards on personal terms. It ...makes unsubstantiated assumptions about the backgrounds and economic circumstances of opponents ... to undermine their credibility. (Cottrell 2011, p. 117) Cottrell (2011, p. 117) explains how emotive language can be used to persuade audiences: By abusing opponents, the author encourages a division between in-groups, or 'people like them', or 'people like us'. [In addition] the passage draws on emotive subjects, referring to crime and security to win over the audience. Quotation within a quotation When a quotation appears within a quotation, use double quotation marks for the second quotation. For example: 'The first words of Melville's Moby Dick are \"Call me Ishmael\" and these words are full of significance' was the first statement in Smith's memorable speech (Johns 1995, p. 43). Verbs that help with author prominent referencing To assist with making citations part of your own writing and providing more information about the status of the information you are citing, you need to use signal words and phrases. Your choice of words can indicate whether the authors you are citing are presenting established findings, putting forward a case, making a suggestion or drawing conclusions. In addition, your work may become tedious to read if every quotation or paraphrase is introduced in the same manner. The signal word often becomes a place in writing where repetitiveness occurs. Table 1 provides examples of signal words useful for integrating other authors' ideas and words into academic writing. Table 1: Signal words for use in-text referencing Say or Mean Argue Explain Other state assert dispute describe agree remark add disagree clarify question maintain confirm contest the view justify offer hold the view find question reason predict point out affirm debate show identify highlight claim demonstrate emphasise theorise imply contend suggest Note: You would normally use present-tense to refer to research (though there are important exceptions). An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e | 15 Edition 3, 2015 P a g e | 16 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Copying or reproducing tables, figures or images Sometimes it is useful to include reproductions or copies (.jpg or .png) of items such as photos, graphs, tables, diagrams and drawings in your work. All of these forms of information need to be referenced. Always give the page number when reproducing them from a print source. If you reproduce part of a table or use an author's data to make your own table or graph, this must still be referenced both in the text (under the item) and in the reference list. Note that although tables and figures are often used in reports, they rarely appear in essays. Do not include the original citation, heading or caption when you copy these items. The number you give your table or figure must fit within the numbering of figures and tables in your own work. Items labelled as tables include excel data and other statistics contained within rows and columns. Tables Tables Example If you use figures from an author and make a table then the source should show 'adapted from' and the author of the work. It is evident from the data in table 1 below, that the number of asylum claims is dropping in Australia and the US but increasing in other countries. Table 1: New asylum claims lodged in selected regions by semester 2013-2014 Sometimes you may need to indicate the author of a specific column of items in the source. The font size in a table can be one size smaller than the rest of the assignment. For example; inside the table to the right, the font is Calibri 10, while the labels - the caption and source - are Calibri 11. Change 1st 2013 - 1st 2014 2nd 2013 - 1st 2014 270,600 264,000 24.4% -2.4% 220,300 216,300 22.8% -1.8% Regions 1st 2013 2nd 2013 Europe 202,200 EU - 28 176,200 1st 2014 46,100 48,700 58,600 27.1% 20.3% Japan/Rep of Korea 2,100 2,700 3,300 57.1% 22.2% Australia/NZ 5,900 6,100 4,700 20.3% 23.0% 328,100 330,600 24.1% 0.8% US/Canada Total 266,300 Source: United Nations High Commissioner for Refugees (2014, p. 8) Figures Figures Example When you reproduce a figure in your work, correct labelling is required. All labelling for figures appear below the item. First write the numbered caption and then the source. The source must include the author, date and page number. The figure number is the correct number for your work, not the one used by the author. Figures 1 to 4 would precede this example on the previous pages in your work. Figure 5: New asylum claims lodged in 44 industrialised countries 2011-2014 Source: United Nations High Commissioner for Refugees (2014, p. 8) An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e | 17 Edition 3, 2015 P a g e | 18 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Photos or images Photos or images Example If you copy or reproduce an image in your report, place a figure caption below and type its source below the caption. The author, year and page number (if available) are required for this citation. The figure number is the correct number for your work, not the one used by the author. Figure 5: Dame Edna Source: Telegraph (2012) Capitalisation for in-text citations and reference lists Harvard style uses minimal capitalisation for the titles of books, book chapters, journal articles, reports and websites, but maximal capitalisation for the titles of journals and other periodicals, regardless of how the titles are presented in the original sources. Incorrectly used punctuation and capitalisation can affect meaning. Minimal capitalisation Jones, B 1999, The history of rock: John Lennon, Zen Publishing, London. Only the first word in the titles of books, chapters, journal articles and websites is capitalised regardless of how the titles are capitalised in the original. The exception will be if words within the title are names or proper nouns. Lieb, K 2013, Gender, branding and the modern music industry: the social construction of female popular music stars, e-book, Routledge, New York, NY. Authors' names and initials, journal titles and the names of publishing firms and businesses or organisations are always capitalised. If the title of the article, book or chapter contains a colon, the first word after the colon should not be capitalised unless it is a proper noun. Italics Italics is a type face that takes on the appearance of cursive script. The letters slant to the right. It is used to distinguish words from others within your text. Minimal capitalisation can be combined with italics to show titles, names of ships and other vehicles, scientific names, and technical terms. Italics now replace the underlined text that was used when assignments were handwritten. Maximal capitalisation The Journal of Sociology For the titles of periodicals (journals, magazines and newspapers), capitalise the first word and also any other word which is not 'the', 'a', 'an', a preposition (such as 'for', 'on', 'under', 'about') or a conjunction (such as 'and', 'but', 'or'). Watkins, D & Langford, J 2007, 'A new phase in Australia's double tax agreements', Taxation in Australia, vol. 42, no. 2, pp. 30-35. Source: adapted from Style Manual for authors, editors and printers (Commonwealth of Australia 2002, p. 134 and pp. 145-148). An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU P a g e | 19 Edition 3, 2015 P a g e | 20 Edition 3, 2015 An Abridged Guide to the Harvard Referencing Style Academic Learning Centre ALSU Symbols Symbol Use in citations & The ampersand is used to abbreviate 'and' between authors' names in information prominent citations in text (in the parenthesis) and in the reference list. However, when providing an in-text reference with two authors as an author prominent citation (i.e. as part of the sentence) the word 'and' is used. Ampersand The ampersand symbol represents the word 'and'. ( ) Round brackets (parentheses) Round brackets, or parentheses, come in pairs and contain material that help clarify a point, but often indicate the information within is less important than what surrounds it. [ ] Square brackets Square brackets are used to add explanatory material to quotations, or to distinguish between multiple sets of brackets. Parentheses are used to enclose a citation within the text of an essay. The use of parenthesis (a word or phrase inserted) for other purposes should be avoided in academic writing. Use wording to show the value of a piece of text rather than using parenthesis. If something is not important enough to include in the main text, consider leaving it out completely. If it is an information prominent citation, square brackets are used within a parenthesis when adding an acronym or initials to your writing for the first time. For example: The impact of this program has b