1. Samuel Shea has been employed by the Sullivan State University Library for the past 45 years. He came to SSU (when it was still Sullivan State College) as a new graduate from library school. He rose through the ranks and has been library director for 36 years. When he was first hired there were only three professionals on the staff. Since then, the library has grown and now employs 12 professionals, 25 clerical workers, and a number of student assistants. Nonetheless, Mr. Shea still runs the library like a one-man show. He tightly controls everything that goes on. He originates every procedure and service.

He even draws up the schedules for the student assistants, since he is sure he knows better than anyone else when and where they are needed. But, after 45 years, Mr. Shea is retiring next month, and you have just been hired as the new director.
You are excited but a bit concerned about what you learned when you were interviewed.
• There is no organizational chart, but the library seems to be organized as it was 45 years ago. Although there are the usual departments, the department heads are ignored. Everyone goes to Mr. Shea for answers since he makes all of the decisions.
• There have never been any regularly scheduled staff meetings.
• Orders for supplies are only placed once a year, since Mr. Shea handles them.
• There is no user instruction provided since Mr. Shea thinks college students should arrive knowing how to use the library.
• Mr. Shea refuses to have either chat or online reference, because he feels that people should come to the library for service.
What difficulties do you see in making changes in a library like this one?
Where will you start? What changes will you try to implement first?