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business
information technology management

Questions and Answers of Information Technology Management

Discuss the expectations regarding responsibility, accountability, and liability for information by the waitstaff, the head cook, and the owners. Responsibility means that you accept the potential
What social opportunities do the new information systems at The Wireless Café present to management to contribute to their community? For example, can employment opportunities be expanded to people
Many people in the hospitality industry are peopleoriented, and they enjoy the person-to-person interaction and helping people to enjoy themselves. Many of the recommended systems, such as the SCM,
Compare the services offered at the AFS Web site with services offered by companies in other countries such as: daytickets.co.uk, fishing-boating.com, pvisuals.com/fishing/online, and
What is the advantage of being a referral service? What is the disadvantage?Recreational fishing in Australia is popular both for residents and for international visitors. Over 700,000 Australians
What is the survival CSF (critical success factor) of this company?Recreational fishing in Australia is popular both for residents and for international visitors. Over 700,000 Australians regularly
How does the community aspect facilitate revenue?Recreational fishing in Australia is popular both for residents and for international visitors. Over 700,000 Australians regularly fish. The
Why is this considered an Internet community?Recreational fishing in Australia is popular both for residents and for international visitors. Over 700,000 Australians regularly fish. The Australian
Why is the process flow important in this case?Home Depot is the world’s largest home-improvement retail, a global company that is expanding rapidly (about 200 new stores every year). With over
How is collaboration facilitated by IT in this case?Home Depot is the world’s largest home-improvement retail, a global company that is expanding rapidly (about 200 new stores every year). With
The structure means that the SPST reports to both marketing and technology. This is known as a matrix structure.What are the potential advantages and problems?Home Depot is the world’s largest
Read Chapter 9 (Sections 9.9 and 9.10) regarding teambased organizations. Explain why the team-based structure at Home Depot is so successful.Home Depot is the world’s largest home-improvement
Explain encryption.
Define controls.
Go to the site at sap.com. Follow the links on the page to look at the features of some cross-industry solutions.Prepare a report on the capabilities of the SAP solutions.On a Monday morning in
Can you think of circumstances where a company might want to install an enterprise management system, such as SAP R/3, even though it appears that this would be significantly more expensive than
Discuss the advantages and disadvantages of a purchased system that forces different organizational units to change their business processes and policies to conform to the new system. Identify
Which of the four options or combination of options would you recommend to project management and the steering committee? What are the risks involved in your recommendation? How would you manage the
It appears that Quantum spent a substantial amount of money on this project and was willing to increase spending when it seemed necessary for the success of the project.Discuss the risks of a
Discuss the impact of this project on the internal power relationships between the IS department and the other departments in the organization.A direct cutover from an existing system to a new one is
Under what, if any, circumstances would you recommend this kind of direct cutover for critical operational systems?A direct cutover from an existing system to a new one is risky. If the system is
Evaluate the claim that, because of business and organizational issues, this direct cutover was less risky than a phased conversion.A direct cutover from an existing system to a new one is risky. If
What did Quantum do to minimize the risks of this direct cutover?A direct cutover from an existing system to a new one is risky. If the system is critical to the operations of the organization, the
Estimate Quantum Corporation’s chances of survival if this project failed. Provide some reasons to support your estimate.A direct cutover from an existing system to a new one is risky. If the
This chapter presents a number of ways to evaluate the economic viability of a technology investment. Which method would you choose for a small business such as The Wireless Café and why?Over the
Consider the costs of acquiring and implementing the Wireless Waitress software package. What are the components of TCO and TBO that should be analyzed in an acquisition decision?Over the course of
What is the business case for implementing the following systems at The Wireless Café?a. CRMb. SCMc. Wireless networks and applications Over the course of your internship, you’ve recommended many
How can Kone controls its vendors?Kone Inc. is a multinational corporation, based in Finland.Kone makes over 20,000 new escalators and elevators each year, installing and servicing them in more than
What are some of the risks of this outsourcing?Kone Inc. is a multinational corporation, based in Finland.Kone makes over 20,000 new escalators and elevators each year, installing and servicing them
Why did Kone elect to work with several vendors?Kone Inc. is a multinational corporation, based in Finland.Kone makes over 20,000 new escalators and elevators each year, installing and servicing them
What were the major drivers of the outsourcing at Kone?Kone Inc. is a multinational corporation, based in Finland.Kone makes over 20,000 new escalators and elevators each year, installing and
Define cost-benefit analysis.
Identify sensitivity analysis in this case.More than 5,000 trains pass through 2,800 railway kilometers and 400 stations each day in the Netherlands. As of the mid-1990s, the railway infrastructure
In what steps of the process can simulation be used, and for what?More than 5,000 trains pass through 2,800 railway kilometers and 400 stations each day in the Netherlands. As of the mid-1990s, the
Given the environment described in the case, which of the DSS generic characteristics described in this chapter are likely to be useful, and how?More than 5,000 trains pass through 2,800 railway
Enter NS.nl and find information about NS’s business partners and the system. (English information is available on some pages.)More than 5,000 trains pass through 2,800 railway kilometers and 400
What kinds of DSSs were used?More than 5,000 trains pass through 2,800 railway kilometers and 400 stations each day in the Netherlands. As of the mid-1990s, the railway infrastructure was hardly
Why were management science optimizations by themselves not sufficient in this case?More than 5,000 trains pass through 2,800 railway kilometers and 400 stations each day in the Netherlands. As of
Why is scenario planning considered a risk-management tool?During your internship at TWC, you’ve uncovered many opportunities for IT to offer more effective management, better information, and
How did the scenario planning help the IT people to better understand the business?During your internship at TWC, you’ve uncovered many opportunities for IT to offer more effective management,
What IT tools can be used to facilitate this scenario planning process, which was done manually?During your internship at TWC, you’ve uncovered many opportunities for IT to offer more effective
How can the end users learn about technology in scenario planning?During your internship at TWC, you’ve uncovered many opportunities for IT to offer more effective management, better information,
Can group decision support systems (Chapter 10) be used in this case? Why and what for, or why not?During your internship at TWC, you’ve uncovered many opportunities for IT to offer more effective
One critique of this approach is that some members who are asked to “sell” a specific scenario may not be enthusiastic to do so. Find information in the scenario planning literature on this
Many restaurants establish a relationship with a single restaurant purveyor (Sysco, for example) to provide nearly everything the restaurant needs for daily operations.What are the issues in this
Describe some similarities and differences between the systems you reviewed in Question 1 and the ERP systems you read about in Chapter 8.You’ve reached the halfway point in your internship at The
Review the capabilities of restaurant management software such as RestaurantPlus (restaurantplus.com/), Micros(micros.com/), NextPOS (nextpos.com/), Aloha (alohapos.com) or others you can find on the
It is said that “Because the customer’s account and pricing information are linked to the order, accurate invoicing will flow automatically from the Internet transaction.” Explain, and relate
It is said that “Internet sales data must be taken into account by enterprise planning, forecast demand, and profitability studies.” Explain why.Green Mountain Coffee Roasters (GMCR) (gmcr.com),
How can the ERP system improve GMCR’s inventory system?Green Mountain Coffee Roasters (GMCR) (gmcr.com), a medium-sized distributor of quality coffee in the United States, experienced a high growth
Coffee club members make up about 90 percent of all the company’s direct mail business. Why? (Check the Web site.)Green Mountain Coffee Roasters (GMCR) (gmcr.com), a medium-sized distributor of
Enter gmcr.com and identify the major customer-related activities. How are such activities supported by information technology?Green Mountain Coffee Roasters (GMCR) (gmcr.com), a medium-sized
Identify the EC solutions used in this case.Quantum Corporation (quantum.com) is a major U.S. manufacturer of hard-disk drives and other high-technology storage components. Quantum faced two key
Describe how Quantum’s customers are being better served now.Quantum Corporation (quantum.com) is a major U.S. manufacturer of hard-disk drives and other high-technology storage components. Quantum
Explain how purchasing was improved.Quantum Corporation (quantum.com) is a major U.S. manufacturer of hard-disk drives and other high-technology storage components. Quantum faced two key challenges
Enter categoric.com and find information about Categoric Alerts. Describe the capability of the product.Quantum Corporation (quantum.com) is a major U.S. manufacturer of hard-disk drives and other
Identify the internal and external parts of the supply chain that were enhanced with the system.Quantum Corporation (quantum.com) is a major U.S. manufacturer of hard-disk drives and other
What is an e-supply chain?
Barbara is interested in the potential of CRM to better understand customers’ needs and serve repeat customers.You are unsure of the privacy and security issues and wonder if they outweigh the
The host/hostess is the first point of contact customers have upon coming to TWC. In addition to welcoming the customers, he/she manages the table assignments, making sure that there is adequate
Describe in detail the information used in one back-ofthe-house transaction. QVC (qvc.com) is known for its TV shopping channels. As a leading TV-based mail-order service, QVC is selling on the Web
Describe TWC’s value chain. What are some transactions that take place along this value chain? QVC (qvc.com) is known for its TV shopping channels. As a leading TV-based mail-order service, QVC is
Examine the metrics that QVC uses to measure customer service. Can the company be successful by ignoring the productivity measures used before? Your restaurant vocabulary is increasing. You’ve
QVC said that the key for its success is customer trust.Explain why. Your restaurant vocabulary is increasing. You’ve learned that a “cover” is a guest, the cover count is something that Jeremy
Enter the chat room and the bulletin board. What is the general mood of the participants? Are they happy with QVC? Why or why not? Your restaurant vocabulary is increasing. You’ve learned that a
List the advantages of buying online vs. buying over the phone after watching QVC. What are the disadvantages? Your restaurant vocabulary is increasing. You’ve learned that a “cover” is a
What is the advantage of having customers chat live online? Your restaurant vocabulary is increasing. You’ve learned that a “cover” is a guest, the cover count is something that Jeremy keeps a
Visit the CRM learning center at darwinmag.com/learn/crm, and identify some CRM activities not cited in this case that QVC may consider to further increase customer loyalty. Is any of the activities
Enter qvc.com and identify actions that the company does to increase trust in its e-business. Also, look at all customer-service activities. List as many as you can find. Your restaurant vocabulary
Another new product of Lawson is Services Automation.Would you recommend it to Dollar General? Why or why not.Dollar General (dollargeneral.com) operates more than 6,000 general stores in the United
Lawson Software Smart Notification Software (lawson.com) is being considered by Dollar General. Find information about the software and write an opinion for adoption or rejection.Dollar General
Does it make sense to add a CRM module, or to keep CRM applications in a separate system?Dollar General (dollargeneral.com) operates more than 6,000 general stores in the United States, fiercely
The new system cost several million dollars. Why, in your opinion, was it necessary to install it?Dollar General (dollargeneral.com) operates more than 6,000 general stores in the United States,
Explain why the old, nonintegrated functional system created problems for the company. Be specific.Dollar General (dollargeneral.com) operates more than 6,000 general stores in the United States,
What are the benefits to WTFD?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds to more than 4,500 emergency medical services (EMS) calls every
What are the benefits of the mobile system to the patient, to the hospital, and to the employees?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds
The system is based on electronic forms with checkmarks.Why not use a similar set of paper forms?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds
What are the potential legal issues in this case?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds to more than 4,500 emergency medical services
The system uses a mobile device with a docking station for data synchronization, but no wireless is used. Would you recommend adding wireless? What for? Why or why not?The Washington Township Fire
What are the benefits to Hertz of knowing exactly where each of its cars is? As a renter, how do you feel about this capability?The car rental industry is very competitive, and Hertz (hertz.com), the
Identify any finance- and marketing-oriented applications.The car rental industry is very competitive, and Hertz (hertz.com), the world’s largest car rental company, competes against hundreds of
Which of these applications are intrabusiness in nature?The car rental industry is very competitive, and Hertz (hertz.com), the world’s largest car rental company, competes against hundreds of
What are the benefits to Hertz of knowing exactly where each of its cars is? As a renter, how do you feel about this capability?The car rental industry is very competitive, and Hertz (hertz.com), the
Identify any finance- and marketing-oriented applications.The car rental industry is very competitive, and Hertz (hertz.com), the world’s largest car rental company, competes against hundreds of
Which of these applications are intrabusiness in nature?The car rental industry is very competitive, and Hertz (hertz.com), the world’s largest car rental company, competes against hundreds of
What are the benefits to WTFD?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds to more than 4,500 emergency medical services (EMS) calls every
What are the benefits of the mobile system to the patient, to the hospital, and to the employees?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds
The system is based on electronic forms with checkmarks.Why not use a similar set of paper forms?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds
What are the potential legal issues in this case?The Washington Township Fire Department (WTFD) is located just north of Columbus, Ohio. WTFD responds to more than 4,500 emergency medical services
The system uses a mobile device with a docking station for data synchronization, but no wireless is used. Would you recommend adding wireless? What for? Why or why not?The Washington Township Fire
It is clear that restaurants and The Wireless Café are headed in the direction of wireless applications. Prepare a memo to Barbara and Jeremy with your advice on how they should strategically
Are any of the location-based commerce applications or mobile commerce applications useful in the restaurant business? Pick an application described in the chapter and apply it to The Wireless Café.
How would the Wireless Waitress be used in The Wireless Café? Describe some of the changes that this application would bring about in the way wait-staff do their job.
Inventory management is more than just ordering food supplies. It includes table-setting items (dishes, glassware, cutlery, napkins), and cleaning and office supplies in addition to ingredients for
Given that anyone can start a competing business, how can Restaurants.com protect its position? What are some of its competitive advantages?Restaurants.com was founded in 1999 as an all-purpose
What motivates restaurants to participate in the new business model when they refused to do so in the old one?Restaurants.com was founded in 1999 as an all-purpose dining portal with meuns, video
Why was it necessary to purchase CitySpree?(Speculate.)Restaurants.com was founded in 1999 as an all-purpose dining portal with meuns, video tours online, and a reservation feature. Like other
Review the “lessons from failures” described in Section 5.10 and relate them to this case.Restaurants.com was founded in 1999 as an all-purpose dining portal with meuns, video tours online, and a
Visit restaurants.com. Find an Italian restaurant in your neighborhood and examine the information provided.Assuming you like Italian food, is the gift certificate a good deal?Restaurants.com was
In 2003 the company shifted attention to global supply management. What does the company mean by that?FreeMarkets (freemarkets.com) is a leader in creating B2B online auctions for buyers of

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