What were the major drivers of the outsourcing at Kone?

Kone Inc. is a multinational corporation, based in Finland.
Kone makes over 20,000 new escalators and elevators each year, installing and servicing them in more than 40 countries, with about 30 percent of Kone’s business in the United States. The company embarked on a globalization strategy several years ago, and soon discovered that the internal IT processes were insufficient to support the expansion.
The same was true with the IT for the company’s value-added private communication networks. IT costs were growing rapidly, yet their contribution to reducing the administrative cost of global sales was minimal. Kone was managing different IT platforms around the world with a variety of home-grown and nonstandard applications.
None of the regional IT infrastructures was integrated, nor were they connected or compatible. Kone’s global strategy was in danger.