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business
information technology management

Questions and Answers of Information Technology Management

1. Recognize the importance, functions, and challenges of IT governance.
1. Explain the value of aligning the IT and business strategies and how this alignment can be achieved.
1. Take a forward look at the future of BI in the form of mobile intelligence (MI).
1. Describe decision support systems (DSSs), benefits, and structure.
1. Understand managerial decision-making processes.
1. Understand the value of data, text, and Web mining.
1. Describe BI architecture, data mining, predictive analytics, dashboards, scorecards, and other reporting and visualization tools.
1. Understand organizations’ need for business intelligence(BI), BI technologies, and how to make a business case for BI investments.
1. Discuss benefits of knowledge management systems.
1. Describe customer relationship management (CRM)systems.
1. Understand collaborative planning, forecasting, and replenishment (CPFR).
1. Describe supply chain management (SCM) networks and solutions.
1. Understand why companies need enterprise resource planning (ERP) systems.
1. Understand how enterprise systems support crossfunctional and multinational operations.
1. Understand the support provided by human resources systems.
1. Understand the support provided by accounting and finance systems.
1. Understand the support provided by marketing and sales systems.
1. Understand the support provided by manufacturing and production/operations systems.
1. Describe how functional systems support managers and workers at the operational level.
1. Describe how the Internet is evolving and the significant changes that will take place in the near future.
1. Understand how businesses evaluate the effectiveness of their social media strategies and tactics.
1. Describe how businesses are using Web 2.0 applications to carry out a variety of business functions more effectively.
1. Understand online communities and how social networking services are evolving.
1. Understand the nature of Web 2.0 and its business applications.
1. Identify the expansion of enterprise handhelds that make use of mobile computing technology.
1. Describe the growth of location-based services and commerce.
1. Understand the growing role of mobile computing in shopping, entertainment, gaming, hospitality and travel, and advertising.
1. Describe the emergence of the mobile financial services industry.
1. Understand mobile computing technologies.
1. Identify and describe ethical and legal issues of e-business.
1. Understand e-commerce support services.
1. Describe e-government activities and public sector e-commerce.
1. Understand business-to-business applications, logistics, procurement, order fulfillment, and payment systems.
1. Understand effective business-to-consumer e-commerce applications.
1. Describe e-business strategies and e-commerce operations.
1. Understand business continuity and disaster recovery planning methods.
1. Describe internal control and fraud and the related legislation.
1. Understand network security risks and defenses.
1. Explain key methods of defending information systems, networks, and wireless devices.
1. Understand crimes committed against computers and crimes committed with computers.
1. Recognize IS vulnerabilities, threats, attack methods, and cybercrime symptoms.
1. Understand the objectives, functions, and financial value of IT security.
1. Explain how enterprise content management and electronic records management reduce cost, support business operations, and help companies meet their regulatory and legal requirements.
1. Describe the tactical and strategic benefits of data warehouses, data marts, and data centers.
1. Understand the functions of databases and database management systems.
1. Understand file management systems.
1. Describe data, text, and document management as well as their impacts on performance.
1. Understand the attributes, benefits, and risks of servicebased and cloud computing infrastructures.
1. Describe how IT supports supply chains and business processes.
1. Understand the types of information systems used to support business operations and decision makers.
1. Understand the types of information systems and how they process data.
1. Discuss how IT impacts your career and the positive outlook for IS management careers.
1. Understand the strategic planning process, SWOT analysis, and competitive models.
1. Describe the role of IT in business performance management and the performance measurement process.
1. Explain why the business value of IT is determined by people, business processes, and organizational culture.
1. Understand the role of information technology (IT)in optimizing performance.
Define the “five Vs” of big data and the role of the HIT manager in assuring the Vs are optimized in the enterprise information systems.
Discuss aspects of “consumerism” that are likely to affect delivery of healthcare and roles that HIT may play in addressing consumer needs and wants for engagement in their healthcare.
Describe the likely trend of healthcare cost and associated HIT cost factors.
List and discuss influencers of likely future changes in the health information technology (HIT) management environment.
Describe value realization and total cost of ownership methodologies.
Discuss why certain types of HIT applications are less likely to be performed.
List the eight key steps in cost evaluation.
Analyze how the major techniques used for evaluation of an HIT investment differ.
Provide examples of HIT costs and outcomes changes that will “always”be adopted and examples that will “never” be adopted.
Describe five changes that make today’s HIT investment decisions more challenging than in the past.
Specify why making health information technology (HIT) investment decisions on the basis of realized value rather than on “anecdote, inference, and opinion” leads to better outcomes.
Describe typical governance requirements of an enterprise analytics function.
Articulate staffing considerations when establishing an enterprise analytics function.
Describe different ways that a healthcare organization can establish and structure an enterprise analytics function.
Articulate analytics capabilities that characterize more advanced or mature analytics organizations.
Describe the difference between traditional analytics and big data analytics.
Identify the actions and changes that are necessary in an organization to reach the synchronized stage.
Describe the major roles and functions of the portfolio management office.
Understand how project metrics and portfolio dashboards can facilitate HIT governance.
Describe the five key processes of project management.
Describe the main differences between HIT project management, HIT program management, and HIT portfolio management.
Identify some of the primary causes of health information technology(HIT) project failures.
Understand the use of computer applications as tools for research and medical education.
Distinguish between clinical decision support software and executive information systems.
Discuss desirable features of an automated enterprise scheduling system.
List components of the revenue cycle, describing how various components contribute to cash flow and revenue optimization.
Provide examples of transaction processing applications and discuss how they support financial management.
Describe the components typically included in an enterprise resource planning system.
Describe some of the criteria that both individual providers and hospitals need to meet to earn incentives for meaningfully using an EHR.
Describe the Electronic Medical Record Adoption Model.
Name some of the key cost categories associated with the purchase and implementation of an EHR.
Discuss the benefits of a robust EHR.
Understand the key capabilities of a robust EHR.
Define the term electronic health record (EHR).
Articulate the purpose of a benefits realization assessment.
Describe potential evaluation criteria that a HIT selection committee can use to evaluate RFP submissions by HIT vendors.
Articulate the purpose of an HIT total-cost-of-ownership analysis.
Describe vital features that an organization should include when negotiating and crafting contract terms and conditions.
Describe the request for proposal (RFP) and how it is used in HIT evaluation and selection.
Articulate why it is important to clarify objectives prior to engaging in HIT selection.
Describe the steps in the health information technology (HIT) selection process.
Describe some of the reasons given for HIT service continuity plan failures.
Describe what service-level agreements are and why they are important to the HIT department.
Articulate why the configuration management database is critical to the service management practices.

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