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business
information technology management

Questions and Answers of Information Technology Management

9. Describe a tool useful in measuring the business value of outsourcing relationships.
8. What types of work are not readily outsourced offshore?
7. Distinguish between outsourcing and offshore outsourcing.
6. Discuss the strategies organizations should consider in managing the risks associated with outsourcing contracts.
5. What are the benefits of outsourcing? What are the risks of outsourcing?
4. Distinguish between mega outsourcing and the multivendor approach to outsourcing.
3. What IT functions are outsourced?
2. What are some of the major reasons for outsourcing?
1. What is outsourcing?
7. What is resource allocation? What are the two types of funding requests?
6. What tools and methodologies are available to assist in the IT strategic planning process? How are these methods used to help organizations?
5. Describe the project portfolio. Describe the applications portfolio. When are these portfolios developed?
4. Describe the IT strategic planning process.
3. What is the focus of IT strategy?
2. Describe the committee that usually conducts the IT strategic planning process.Who is included on this committee? What are the major tasks of this committee?On what is this committee’s success
1. Why must IT strategic planning be revisited on a regular basis?
4. Why is it important for the CIO to be included as a member of the CEO’s senior management team?
3. Describe the three types of resources that information systems can contribute to a firm.
2. What are three characteristics of resources that give firms the potential to create a competitive advantage?
1. How can the IT–business alignment be improved?
6. What does IT governance cover?
5. Who is concerned about IT governance?
4. Identify four issues driving the need for IT governance.
3. In order for IT to deliver full value, what three objectives must be met?
2. Why is IT performance management a key part of IT governance?
1. What is the concern of IT governance?
6. What is the goal of IT–business alignment?
5. Define business strategy and IT strategy.
4. What are possible reasons why a high percentage of IT projects are abandoned?
3. What are the main types of outsourcing?
2. Explain the difference between in-house and outsourcing IT strategies.
1. What are the four main points of IT strategic plans?
5. What might be the impact on organizations that exploit mobile intelligence?
4. Explain the importance of people being able to make immediate decisions.
3. Explain the incentives to vendors to further develop mobile apps.
2. How are hardware devices being redefined?
1. What are the five computing generations?
5. What are the components of a DSS?
4. Explain the difference between dependent and independent variables.
3. Explain the difference between what-if analysis and goal seeking.
2. Describe sensitivity analysis.
1. Explain the two types of decisions that DSSs are used to solve. Why aren’t DSSs used to support structured decisions?
5. Give an example of a structured, an unstructured, and a semistructured decision. Which of these types of decisions can be optimized? Why?
4. Why are models used in decision making? What is an inherent risk of using models in decision making?
3. Identify and explain the three phases of decision making.
2. What is meant by the inbox problem?
1. What are the three roles of management?
5. List three data mining applications for identifying business opportunities.
4. Describe one advantage and one disadvantage of data mining tools.
3. What is Web mining? Give three examples of Web content that would be mined for intelligence purposes.
2. How does text mining differ from search?
1. What is text mining? Give three examples of text that would be mined for intelligence purposes.
6. Define business performance management (BPM). What is the objective of BPM?
5. What is a multidimensional view of data? Sketch such a view in 3-D and label the multiple dimensions for a service company.
4. What is the benefit to end users of having ad hoc query capabilities?
3. Explain the capabilities of dashboards and scorecards. Why are they important BI tools?
2. What is data latency? How does giving users the ability to create their own reports reduce data latency? What is the age of fresh data?
1. Define data extraction and data integration, and explain why they are needed.
9. Why is organizational culture important to BI success?
8. Explain four BI flaws that contribute to BI failure.
7. Explain how an event-driven alert system functions.
6. Explain predictive analytics. List three business pressures driving adoption of predictive analytics.
5. Distinguish between traditional and operational BI.
4. What is meant by a trusted view of data? Why wouldn’t data be trusted?
3. Explain the cause of blindspots.
2. Describe the components of BI.
1. Explain how to recognize the need for BI.
6. Relate KM to training.
5. Describe an expert location system.
4. Describe the major components of a KM system.
3. Draw the KM life cycle and explain the major steps.
2. Distinguish knowledge from data and information.
1. Define KM and relate it to knowledge and intellectual capital. What are the major benefits of KM to a company?
5. What is on-demand CRM?
4. List some customer-facing, customer-touching, and customer-intelligent CRM tools.
3. What is e-CRM?
2. List the major types of CRM.
1. Define CRM.
4. Describe how vendor-managed inventory works.
3. Define CPFR and describe how it works.
2. Describe a collaborative supply chain.
1. How does demand uncertainty affect inventory? Give an example.
6. Define logistics.
5. What is order fulfillment?
4. Describe SCM.
3. List and describe the three main flows being managed in a supply chain.
2. List four functions performed in a supply chain.
1. Define a supply chain.
5. Describe two barriers to ERP implementation.
4. List and briefly describe three ERP implementation success factors.
3. Describe how ERP enables agility.
2. Briefly describe the challenges of legacy systems that motivate the migration to ERP.
1. Define ERP and describe its objectives.
4. Explain the three types of changes needed when an enterprise system is implemented.
3. What are two challenges of legacy systems?
2. Describe five types of enterprise systems.
1. Explain the purpose of an enterprise system.
5. What is the purpose of auditing?
4. Why is XBRL important?
3. Define capital budgeting.

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