1. What mistakes did AstraZeneca make? 2. What mistakes did IBM make? 3. Why are outsourcing contracts...

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1. What mistakes did AstraZeneca make?

2. What mistakes did IBM make?

3. Why are outsourcing contracts for five or more years?

4. Why do you think two major corporations could make such mistakes?

5. Do you think the 2007 SLA was doomed to fail? Explain your answer.

6. What provisions in the 2012 SLAs protect AstraZeneca and the vendors?

7. Why would parties prefer to use an arbitrator instead of filing a lawsuit in court?

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