2. How to look at a library—observational research. Visit a library or information center at a busy time of day. Make a note of the date and time of your observation.

Do not communicate to library staff, but see what you can learn by observing.

Look for the following:

• Before you enter the building, is it easy to see the library entrance from parking or an adjacent street?

• Upon entering can you find signs that explain the layout?

• Does the library have exhibit space?

• Is there a single service point or several?

• What collections are located near the entrance?

• Does the library have meeting rooms, group study rooms, or a learning commons?

• What is the availability of technology?

• Is there enough storage space or are work areas messy?

• Is there sufficient shelving for books and journals?

• What is the ambience of the space?

• Is there a mix of furniture types such as tables, carrels, soft seating? Is the furniture comfortable?

• How is the lighting? If you revisit during the evening, is the lighting still sufficient for viewing call numbers on lower shelves?

• Are there special function rooms such as for children’s programming, film showings, special collections?

Spend at least 30 minutes observing activities at a public service desk. Does the desk area appear to be well organized?

How many people approach the desk during this time? Make a list of aspects of the library design that you think are successful and another list of problems with the design.