3. When Kathy O’Connell was promoted to head of reference she was thrilled. She had worked in the Smithfield Public Library for 10 years. She considered it her home away from home and her coworkers as an extension of her own family.

Kathy was always the person in the library who organized the potluck dinners, the holiday parties, and the celebrations for birthdays. She enjoyed making her fellow workers happy and was always willing to help with any problems.

She was also very skilled at the reference desk and was excellent working with patrons and materials. She thought becoming head of reference would be easy. She knew the people and she knew the procedures. A few months after she assumed the position, the library director asked her why she hadn’t begun a disciplinary process with Molly Nolan, one of the reference clerical staff who had been getting into work late on a fairly regular basis. Some of the other reference staff had complained to the director that Kathy was ignoring the problem of Molly’s frequent tardiness, and so the director told Kathy she expected her to address the problem immediately. Kathy reluctantly scheduled an appointment to talk with Molly on the next day. She dreaded the prospect of having to discipline Molly.
She had worked with her for years and didn’t want to hurt her feelings. However, she knew if she didn’t discipline Molly, the director would be displeased. That night Kathy slept very little;
she was very worried about what tomorrow would bring. When she awoke in the morning, she was covered with a rash and felt sick to her stomach. She had to call in and cancel the appointment she had with Molly.
Using McClelland’s Theory, discuss whether you think Kathy made a good choice in accepting the position of head of reference? What would you advise her to do now?