3. You are the director of communication at a large public library. You return from your break to find a note on your desk from the library director stating that you should come to the director’s office as soon as possible to discuss this year’s rewrite of the brochure describing the employee benefits available from the library. You dread this discussion. The last time you undertook this task, your painstaking arrangements with the printer were countermanded by your boss who decided at the last minute on doing a revision of your carefully researched and creatively presented brochure. The resulting brochure was a disaster—late, inaccurate, and ugly. To top it all off, your name was on it as editor.

Find a partner. One of you should role play the disgruntled director of communications and the other the library director. Then reverse the roles.