4. Carla Stouffle, former library director at the University of Arizona, which was one of the first organizations to adopt a team-based structure, wrote, “Perhaps the library personnel who have to make the greatest changes and who will face the most difficulties in the transformation of the library are library administrators.

The roles of the director, assistant directors, and department heads must change from managers, controllers, directors of activities, deciders and evaluators to leaders, coaches and facilitators. All these administrators must be willing to give up a great deal of decision-making authority and become much more comfortable with being challenged, having to explain, not having the last say, and living with ambiguity and uncertainty.”59 Why do administrators have problems abandoning the traditional hierarchy?

What steps could be taken to help them adjust more easily?