4. Diane Brady pointed out:

Managers looking to get ahead in the 21st century will need a completely different set of tools than their counterparts in the last century

. . . With change the only constant, managers will have to be far more entrepreneurial.

Anyone inclined to wait for orders or follow established procedures will simply be lost. While the Industrial Age put a premium on machines and proprietary systems, the Information Age relies on the ideas and skills that reside in workers’ heads. With technology, products, markets, and customers all in flux, the corporation will need group-oriented leaders who can thrive amid uncertainty.26 Brady thinks that 21st century managers will need different tools from those used in the past. Why will these tools be necessary? What skills do you think will be most necessary for 21st century managers?