4. “What do we do now?” wondered Ann, Lee, and Thomas. It had been two months since their meeting with the new library director, Phyllis, and nothing had changed: communication was poor, morale was low, and defenses were up. Even the student assistants were beginning to notice the tension between their supervisors and Phyllis. Although Ann, Thomas, and Lee had each noticed the lack of communication from Phyllis because they worked in different departments, they did not have the opportunity to compare notes. And then David, the circulation supervisor was fired, suddenly and abruptly. When Ann reported to work that afternoon, David’s desk was cleared and he was gone. Ann sought out Phyllis for confirmation. Phyllis acknowledged David’s being fired, gave no additional information, but told Ann that since there was a job freeze, David’s position could not be filled until the freeze was lifted, and that until that happened, it would be up to Ann to “work things out.” Ann, Thomas, and Lee began to share observations and realized that David’s firing was merely an extreme example of what had been taking place since Phyllis had arrived. There had been no memos, no staff meetings, no briefings in spite of the fact that plans for a library expansion were underway, the job freeze had affected library hours and staff, and that personnel were generally confused and becoming frustrated.

What is the problem here?

If you were an employee in this library what would you do?