Are You Ready for Benchmarking in Your Organization?21 Study the statements below and tick one box for each to reflect the level to which the statement is true for your organization.

Most Some Few None Processes have been documented with measures to understand performance.    

Employees understand the processes that are related to their own work.    

Direct customer interactions, feedback or studies about customers influence decisions about products and services.    

Problems are solved by teams.    
Employees demonstrate by words and deeds that they understand the organization’s mission, vision and values.    
Senior executives sponsor and actively support quality improvement projects.    
The organization demonstrates by words and by deeds that continuous improvement is part of the culture.    
Commitment to change is articulated in the organization’s strategic plan.    
Add the columns    
Multiply by the factor ×6= ×4= ×2= 0 What is the grand total?