1. Using your HR planning expertise, forecast the demand of labour in the stores and the online environment over the next three years. goods chain is feeling the effects oftechnology, with more and more online sales and less and less customers in the shops. Locally there are three stores, and typically each store needsthe following positions staffed for optimum profitability and success: a store manager, an assistant manager,five department managers, and 20 customer service representatives, averaging $1 200 000 in annual revenue. However, there has been a trend of 20 percent sales decline in stores, with anincrease of 30 percent sales online (last year the online revenue stream was $300 000).

Thefranchise owner wasable to handle all of the online sales with ateam of five full-time remote workers (work-ing from home) last ye