1 Which aspects of the change management approach at the British Museum would be likely to enhance trust between management and workers? In 2002 the British Museum was regarded as being ‘in crisis’ (Edwards, 2005). There had been a downturn in tourism (following the September 11 tragedy) and a considerable reduction in government subsidies. This led to the need to reduce the cost base by £6. 5 million;

135 job losses were planned, and as a result the museum suffered its first strike action in its 250-

year history. After initial headcount reductions, the HR strategy was to re‑establish the values and skills of staff and to challenge the old structure and industrial relations