2. Convert Aaron’s description of the process he follows (paragraphs 4 and 5)

into a simple set of instructions. Aaron Wartner is an application and database administrator for Accenture, an IT consulting firm in Cincinnati, Ohio. In his role, he is responsible for maintaining a digital planning system used by Accenture’s customers.

Aaron’s job creates a link between customers who use Accenture’s technology and the technology itself. He has the tricky task of communicating both with his “techy” colleagues and with clients. “Much of my time is spent e-mailing information to or requesting action from my coworkers. I also write instructions for customers’ scheduled maintenance activities that describe how to perform the work, how to coordinate with other teams, and the timing for each action.”