5. Go to the L-Soft website at http://www.lsoft.com/resources/

stellaremailtips.asp for twelve tips on developing effective e-mail list communication. Also view the history of listserv at http://www.lsoft

.com/corporate/history-listserv.asp on the same website. Then address these two questions: (1)How might these twelve tips be useful in your career? (2) Knowing the history of L-Soft and listserv, what would be different in your experience if Eric Thomas had not created his software?