5. Which of these guidelines for writing instructions apply to all instructions (print and online)? Which apply only to online instructions?

a. Make sure each step represents only one action unless the actions are so closely related that they need to be in the same step.

b. Limit each unit of instruction to one screen size.

c. Evaluate the usefulness of your instructions with a field test.

d. Use a consistent design for each screen.

e. Provide a tree or map of your site and topics.

f. Do not omit

a, an, and the.

g. Eliminate your reader’s need to scroll down the page.

h. Insert navigational aids such as links to important pages.

i. Include appropriate cautions, warnings, and notes.

j. Use active-voice verbs in imperative mood for steps.