Carly engaged in a mediation process with two employees whom she managed. It was a disaster.

She was a new supervisor and hadn’t ever conducted a mediation process before, nor ever observed one. Further, the employee relations manager later heard about her attempts and informed her that she had not followed the appropriate lines of authority in the organization to ensure that the mediation was handled correctly. Of the six broad categories of behaviors, traits, and characteristics discussed in the chapter, Carly demonstrated a lack of openness.