First, how would you recommend the Carters go about reducing the turnover in their stores? What is the main issue that Jennifer and Jack face in run-ning their business? Their answer is quick and shorthiring good people. What originally began as a string of coin-operated laundromats requiring virtually no skilled help, the chain grew to six stores, each heavily dependent on skilled managers, unique machinery, and committed, dedicated operators. Although employees generally have no more than a high school education, the market for them is very competitive. Over a typical weekend, dozens of want ads for experienced pressers, cleaners, or spotters can be found in area newspapers.