For each of the six general categories of behaviors, traits, and characteristics discussed in this chapter

(openness, self-awareness, persistence, consideration of others, critical reasoning, and integrity), share examples you have observed in which

(a) it was used or exhibited to the advantage of a party in a conflict situation and

(b) its nonuse had detrimental effects on a party in a conflict situation.

Describe these impacts. What do these examples tell you about the importance of developing and possessing these behaviors, traits, and characteristics?