How should her company terminate employees caught stealing, and what kind of procedure should be set up for handling reference calls about these employees when they go to other companies look-ing for jobs? Jennifer Carter, of the Carter Cleaning Centres, and Jack have what the latter describes as an easy, but hard job when it comes to screening job applicants. It is easy because for two important jobsthe people who actually do the pressing and those who do the cleaning and spottingthe applicants are easily screened with about 20 minutes of on-the-job testing. As with typists, Jennifer points out, Applicants either know how to press clothes fast or how to use cleaning chemicals and machines, or they dont, and we find out very quickly by just trying them out on the job. On the other hand, applicant screening for other jobs can be extremely frustrating because it is very difficult for screen for certain behavioural qualities. Two of the most critical problems facing her company are employee turnover and employee honesty. Jennifer and her father desperately need to implement practices that will reduce the rate of employee turnover in their organization. If there is a way to do this through employee testing and screening techniques, Jennifer would like to know about it because of the management time and money that are now being wasted by the never-ending need to recruit and hire new employees. Of even greater concern to Jennifer is the need to institute new practices to screen out those employees who may be predisposed to steal from the company.