In addition to the grievance process, can you think of anything else that Carter Cleaning Centres might do to ensure that grievances can be expressed and shared with top management without fear of reprisal On visiting one of the cleaning locations, Jennifer was surprised when she was approached in the parking lot by a long-time employee, George. George said, Mur-ray

(the store manager) told me I was suspended for two days without pay because I camein late last Thurs-day.

Im really upset, but around here Murrays word is the law. It feels like the only way anyone can file a complaint is by meeting you or Jack like this, unex-pectedly out in the parking lot. Jennifer was very dis-turbed by this revelation and promised the employee she would look into it, as well as discuss the situation with her father. Heading back to headquarters, Jennifer began thinking about how she could rectify this situa-tion and deal with any future complaints that may arise in a more formal way