Preparing a script and rehearsing it with a trusted colleague before approaching the individual to whom you
Question:
Preparing a script and rehearsing it with a trusted colleague before approaching the individual to whom you must deliver the supportive confrontation message is helpful for all the following reasons, except
a. it allows you to memorize your message and state it verbatim, which will minimize the likelihood you will overlook an important element of your message.
b. it helps ensure that the delivery of your message will be as natural, supportive, and as direct as possible.
c. the trusted colleague can role-play the individual you must confront, allowing you to refine your message in a “real-world” simulation.
d. it allows you to receive an honest critique of your effectiveness in conveying the message in a manner that is least likely to create defensiveness in the other person.
Step by Step Answer:
Conflict Survival Kit Tools For Resolving Conflict At Work
ISBN: 9780132741057
2nd Edition
Authors: Daniel Griffith, Cliff Goodwin